The Operations Manager is responsible for planning and directing operations to improve productivity and efficiency.

The Director of Security is responsible for ensuring the operation of the Security Department in an attentive, friendly, efficient and courteous manner, providing all guests with a safe and secure environment throughout their stay, and for protecting hotel guests, employees and the physical property of the company.

As the Senior Manager of Merchant Service Delivery, you will play an instrumental role in supporting properties, accounting teams, and external stakeholders to resolve credit card processing issues and inquiries through direct oversight and accountability for the creditcardhelp inbox. This Senior Manager role manages our daily merchant processing activities, ensuring accurate transaction management for our high-volume hotel portfolio. This role is also responsible for maintaining the Merchant ID, Site ID, and Gateway Databases and for creating and distributing various reports to prevent fraud and monitor various conversion projects, in addition to KPIs for the creditcardhelp mailbox. This position reports directly to the Treasury Operations - Director of Merchant Services. 

The Group Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues.

In this role you will be responsible for supporting Highgate’s Select Service Portfolio. The General Manager Task Force is responsible for continually focusing on achieving assigned hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel. You will be responsible to travel and fill in for key General Manager vacancies in your assigned region.  .

The Guest Services Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.

The Guest Services Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.

The Director of Engineering is responsible for all administrative, financial and operating aspects of the hotel as they directly relate to the engineering division.  He/she is responsible for the safe and profitable operation of the hotel.

The Operations Manager is responsible for planning and directing operations to improve productivity and efficiency.

The Assistant General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.

The Senior Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues. This role involves developing and maintaining relationships with clients, identifying new business opportunities, and overseeing the execution of sales strategies. 

The Hotel Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.

The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Housekeeping Manager functions in his/her absence.

The Sous Chef is responsible for ensuring that all meals coming from the kitchen are well prepared with regard to quality, consistency, eye appeal, taste and food cost. He/she is expected to provide training for all staff; meet corporate quality standards; and assist in establishing and enforcing food specifications, portion control, recipes and sanitation. The Sous Chef is also responsible for controlling food and labor costs while maximizing guest satisfaction.

The Housekeeping Manager is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.

The Sales Coordinator is responsible for providing comprehensive administrative support to the Sales department at The Knickerbocker Hotel. This role focuses on the accurate and timely execution of daily sales-related tasks to ensure the smooth operation of the department and effective support of the Sales Managers and Directors within the department. Key responsibilities include preparing and distributing sales contracts and documents, maintaining files and databases, entering and updating account information, generating reports, preparing group commission payments and expense reports, coordinating internal communications, and responding to routine client inquiries. The Sales Coordinator assists with the organization of sales, marketing and event activities, tracking deadlines, and...

The Director of Operations is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.

The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel for the Select Service Division.  

Support the overall operation of both the Executive Office & Human Resource Department in daily administrative functions. Assist the General Manager and Director of Human Resources with key responsibilities for both offices, which includes new hire administration, employee relations, training and communications with both hotel departments and Highgate corporate offices.

The IT Financial Analyst, reporting to the Chief Information and Digital Officer, is responsible for reporting and control of IT related budgeting and expense at both the hotel level and corporate level. This is a critical role requiring focus, attention to detail and accuracy. Candidate will be expected to research and resolve issues, analyze, and report on budgeting, and see tasks through to completion. From developing forward-thinking analysis to generating management reports to providing ROI analysis on various technology projects, the IT Financial Analyst is an important partner and advisor to our Technology division and senior management.