The Reservations Manager is responsible for the everyday running of the Reservations office. They will strive to inspire, lead and train the reservations team of enthusiastic associates. They will emphasize delivering high standards together with efficient, seamless, genuine, and personalized customer service. The Reservations Manager will focus on maximizing room revenue and ensure a seamless booking experience for guests while overseeing all aspects of the reservations process. 

The Vice President of Finance (VP Finance) provides strategic and operational financial leadership across Highgate’s Caribbean and Latin America (CALA) portfolio. This role partners closely with the SVP of Finance, ownership groups, and senior property leadership to drive profitability, safeguard owner and investor assets, and ensure the integrity, accuracy, and timeliness of financial reporting. VP Finance will oversee Area Directors of Finance and property-level finance leaders (Directors of Finance, Controllers, and Accounting Managers), ensuring strong internal controls, regulatory compliance, and consistent application of Highgate’s financial policies and procedures. In addition, this leader plays a critical role in talent development, succession planning, and advancing...

The Housekeeping Clerk will be servicing guest rooms, while making sure to follow a comprehensive cleaning process throughout the hotel following all of the Brand and CDC guidelines for cleanliness.

The Operations Manager (Front Office) is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.

The Operations Manager (Housekeeping) is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.

The Assistant Director of Housekeeping is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.

The Payroll Accounting Manager will be responsible for taking ownership of all payroll related activities in regards to the general ledger.  The performance of this position will be primarily measured by how successful we are in the ensuring that all entries and reconciliations are completed.

The Director of Housekeeping is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.

 The Director of Front Office is responsible for ensuring the efficient operation of the guest services departments, including the Front Desk, Door/Valet service in an attentive, friendly and courteous manner; providing all guests with superior quality service while maximizing room revenue and productivity, and developing managers and employees.  

The Senior Group Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues.

The Chief Engineer is responsible for the day-to-day operations of the engineering division.  In the absence of the Director, the assistant will assume the administrative, financial and operating aspects of the hotel as they relate to engineering.

The Front Office Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.

The Guest Services Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.

The Director of Guest Services is responsible for ensuring the operation of the Guest Services in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.

The Director of Front Office is responsible for ensuring the operation of Guest Services, Valet, and Front Desk service in an attentive, friendly, efficient and courteous manner, providing all guests with quality service while maximizing room revenue and productivity, and developing managers and employees.  This position will also be a liaison to leased restaurant and retail operations that are based in the hotel.

The Food & Beverage Manager is responsible for assisting in coordinating, supervising and directing all aspects of F&B outlet’s operations, while maintaining a profitable F&B outlet and high quality products and service levels.  He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.

The Director of Food & Beverage is responsible for coordinating, supervising and directing all property food and beverage operations, while maintaining a profitable F&B department and high quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.

The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.

The Director of Sales & Marketing is primarily responsible for leading & driving top line revenue strategy for traditional sales related segments to include group, volume transient & catering.  The individual is additionally responsible for staying ahead of market trends, market share movement and ongoing competitive hotel analysis, while directing the property sales teams (rooms & catering) to insure budgeted revenues are met or exceeded. The Director of Sales & Marketing is also responsible for developing and implementing a marketing communications plan designed to achieve the desired positioning for the hotel, as well as managing the sales and marketing budget that supports revenue attainment.

The Operations Manager is responsible for planning and directing operations to improve productivity and efficiency.