An exciting complex sales opportunity for an experienced and motivated professional selling nearly 1,000 rooms in three unique areas of San Francisco -- Hotel Caza in Fisherman's Wharf, The Timbri  Downtown, and Stanford Court in Nob Hill. The Complex Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues. 

The Assistant General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

The Housekeeping Manager is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.

  WHY YOU’RE HERE Why do you do what you do? Passion. Pride. Life. You are passionate about making that difference. Making the difference for every associate that walks through the doors of the hotel and doing everything you can to ensure each of our associates has an exceptional experience. You are here because the life you want is about providing exceptional service, and that is exactly what we do. Availability Requirements Full-time Benefits - Medical/Dental/Vision- 401K- Paid Time Off- Free Meals during work - Discounted room benefits- Free Parking

The Operations Manager is responsible for planning and directing operations to improve productivity and efficiency.

The Front Office Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

The Housekeeping Manager is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.

The Chief Engineer is responsible for the day-to-day operations of the engineering division.  In the absence of the Director, the assistant will assume the administrative, financial and operating aspects of the hotel as they relate to engineering.

The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel for the Select Service Division.  

The Data Architect is responsible for designing, implementing, and managing the organization’s data infrastructure to support data-driven analytics. This role partners closely with the Business Intelligence team and business units to develop data pipelines and semantic models that enable key organizational metrics, including booking patterns, sales trends, customer feedback, and operational performance. The position also contributes to advancing Highgate’s vision for best-in-class business intelligence through the use of Power BI reporting, agentic AI, and machine learning driven analytics. The position also contributes to advancing Highgate’s vision for best-in-class business intelligence.This position is based on-site at our corporate office in Irving, Texas. 

The Front Office Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.

Come join Highgate for the summer in one of our dynamic, paid internships! We are currently seeking over 10 Revenue Management Interns to support our Boston properties. This is a 10-week immersive program designed to provide hands-on exposure to hotel revenue management and operations, all while working in a fun and fast-paced hospitality environment. Specific property placement will be discussed once an internship offer is extended.

The Guest Services Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.

The Complex Sales & Service Manager is responsible for effectively soliciting and becoming familiar with all accounts in their market segments. They're also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues. 

The Area Paymaster is responsible for ensuring accurate and timely payroll processing and reporting for multiple hotels in accordance with Highgate Hotel’s policies and procedures.

The Executive Chef is responsible for assisting in coordinating, supervising and directing all aspects of the hotel’s food production, while maintaining profitable F&B operations and high quality products and service levels. He/she is expected to provide training for all staff, meet corporate quality standards, establish and enforce food specifications, portion control, recipes and sanitation. The Executive Chef is also responsible for controlling food and labor costs while maximizing guest satisfaction. 

The Operations Manager is responsible for planning and directing operations to improve productivity and efficiency.

The Director of Security is responsible for ensuring the operation of the Security Department in an attentive, friendly, efficient and courteous manner, providing all guests with a safe and secure environment throughout their stay, and for protecting hotel guests, employees and the physical property of the company.