The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.

The House Attendant is responsible for the maintenance and cleanliness of all assigned areas and equipment. He/she is also responsible for delivering items to guestrooms (express checkout, newspapers – property specific, etc.).

The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.

The House Laundry Attendant is responsible for washing, ironing, folding and distributing all soiled linens, towels, napkins and tablecloths.

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

The Operations Manager is responsible for planning and directing operations to improve productivity and efficiency.

The Controller is responsible for providing consistent leadership in the financial area of the hotel by focusing on the profitability of the business; maintaining accurate and timely financial reporting; ensuring acceptable levels of internal control; ensuring compliance with all federal, state, and local regulations and Highgate Hotels' Standard Operating Procedures; and safeguarding owners/investors assets.

This role is critical in ensuring the seamless operation of stewarding and purchasing functions, enhancing efficiency, and upholding the highest standards of cleanliness and organization within the property.

The Chief Engineer is responsible for the day-to-day operations of the engineering division.  In the absence of the Director, the assistant will assume the administrative, financial and operating aspects of the hotel as they relate to engineering.

The Food & Beverage Manager is responsible for assisting in coordinating, supervising and directing all aspects of F&B outlet’s operations, while maintaining a profitable F&B outlet and high quality products and service levels.  He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.

The Director of Marketing is responsible for designing, coordinating, directing and evaluating all areas of marketing.  He/she is also responsible for formulating effective marketing strategies to achieve long term goals.

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Receive and track packages for internal and external guests.  Loss Prevention:Manage the daily Loss Prevention initiatives within the hotel ensuring both guest and team member safety and security. Duties include, but not limited to:Ensuring daily tours completed; reports effective noted and communicated; completion of daily/weekly payroll processing & scheduling; emphasize established departmental operational policies and procedures for key control, visitor logs, lost and found, etc.; thorough and effective completion of reports & investigations while ensuring proper reporting within established guidelines and time periods; encourage best practice feedback from team; drive all safety & security initiatives including monthly safety committee meetings; utilizing safety calendars...

The Director of Revenue Management is responsible for identifying and maximizing all potential revenue opportunities for the hotel. In today’s lodging environment, understanding channel and yield management is critical for maximizing revenues.  The Director of Revenue Management is responsible for formulating long and short-term Revenue Management strategies and for overseeing their successful execution towards the advancement of RevPAR market share. This includes the analysis of revenue potential generated by the transient and group market segments as well as the market segmentation within transient and group.  One will combine this with catering and space utilization as well as other revenue considerations (i.e.: golf, spa, etc.) in order to determine the appropriate mix of business to...

The Sous Chef is responsible for ensuring that all meals coming from the kitchen are well prepared with regard to quality, consistency, eye appeal, taste and food cost.  He/she is expected to provide training for all staff; meet corporate quality standards; and assist in establishing and enforcing food specifications, portion control, recipes and sanitation.  The Sous Chef is also responsible for controlling food and labor costs while maximizing guest satisfaction.

The Complex Director of Sales & Marketing is primarily responsible for leading & driving top line revenue strategy for traditional sales related segments to include group, volume transient & catering.  The individual is additionally responsible for staying ahead of market trends, market share movement and ongoing competitive hotel analysis, while directing the property sales teams (rooms & catering) to insure budgeted revenues are met or exceeded. The Complex Director of Sales & Marketing is also responsible for developing and implementing a marketing communications plan designed to achieve the desired positioning for the hotel, as well as managing the sales and marketing budget that supports revenue attainment.

Direct booking and detailing of small meeting and room blocks for various clients to include both corporate and social clientele. Maximizes profitability and revenue of the hotel by upselling in order to achieve sales goals.

The Director of Leisure Sales - will provide sales support in the segments of Leisure and Business Travel Sales supporting the Royal Lahaina Resort. The position is responsible for improving market share as measured through Hoteligence/Agency 360. Responding to global and local business travel RFPs. The position will proactively engage in leisure sales activities to include but not limited to; trade shows, events, joint sales calls and collaboration with wholesale BTM’s to generate revenue as measured by wholesale revenue production for the assigned accounts. Conduct reservations training and agency presentations to drive education and awareness. Will execute preferred partnerships with key retail leisure consortia, including Virtuoso, Signature, Travel Leaders, AAA, Ensemble, and others....

The Senior Controller - Shared Services is the senior financial and accounting person for overseeing multiple support departments responsible for services provided in the accurate and timely completion of monthly financial statements. The position is responsible for all aspects of fiscal management, leadership, financial control, and accounting for these departments. The Senior Controller - Shared Service responsibilities include, but are not limited to, timely, responsive, and accurate completion of the following duties: Operating Procedures; and safeguarding owners/investors’ assets. 

The Hotel Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees training and engagement, while maintaining the integrity of the hotel.