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The Front Office Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
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The Operations Manager is responsible for planning and directing operations to improve productivity and efficiency.
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The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.
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The Hotel Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees training and engagement, while maintaining the integrity of the hotel.
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The Sales & Events Manager is a highly motivated and relationship-driven hospitality professional responsible for generating revenue through business travel, group, wedding, social, and special event sales while creating exceptional guest experiences that reflect The Huntington Hotel's gracious, residential style of hospitality. This role manages the complete sales and event lifecycle from lead generation, inquiry management, site inspections, proposal development, forecasting, and contract negotiation through event planning and on-site execution. As a key ambassador of the hotel, the Sales & Events Manager builds lasting relationships with corporate clients, meeting planners, travel advisors, wedding professionals, community partners, and local businesses, while collaborating closely...
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The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.
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The Learning & Development Manager is responsible for driving a culture of continuous learning, service excellence, and leadership development across the hotel. This role will lead the design, execution, and evaluation of training programs that align with brand standards, guest expectations, and the strategic goals of the hotel. The successful candidate will be a dynamic facilitator, a strong collaborator, and a strategic thinker who ensures that every team member—from frontline staff to leadership—is equipped and inspired to deliver exceptional experiences. The Learning & Development Manager partners closely with hotel leadership and Operations to ensure training programs strengthen business performance, guest satisfaction, employee engagement, and Highgate’s People First culture.
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The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel for the Select Service Division.
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The Area Director of Engineering is responsible for being part of an engineering team that will focus on corporate wide engineering issues as well as local hotel issues that require support or collaboration from the corporate team. The goal of the team will be to leverage the skills and talent of the engineering organization to maximize value to the guest, associates, and the hotel assets.
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The Security Manager is responsible for safeguarding all hotel assets, associates, guests, and general visitors on the property. He/she is expected to promote strategies and protocols to protect the property and its occupants from any threats, violence or conducts that may affect the physical integrity of visitors and clients alike. The Security Manager is expected to reduce employee turnover; maintain payroll budgets; and meet budgeted productivity while keeping service quality consistently high.
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The Director of Sales & Marketing is primarily responsible for leading & driving top line revenue strategy for traditional sales related segments to include group, volume transient & catering. The individual is additionally responsible for staying ahead of market trends, market share movement and ongoing competitive hotel analysis, while directing the property sales teams (rooms & catering) to insure budgeted revenues are met or exceeded. The Director of Sales & Marketing is also responsible for developing and implementing a marketing communications plan designed to achieve the desired positioning for the hotel, as well as managing the sales and marketing budget that supports revenue attainment.
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The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Housekeeping Manager functions in his/her absence.
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The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.
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The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.
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The House Attendant is responsible for the maintenance and cleanliness of all assigned areas and equipment. He/she is also responsible for delivering items to guestrooms (express checkout, newspapers – property specific, etc.).
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The Director of Finance is responsible for providing consistent leadership in the financial area of the hotel by focusing on the profitability of the business; maintaining accurate and timely financial reporting; ensuring acceptable levels on internal control; ensuring compliance with all federal, state, and local regulations and Highgate Hotels ‘s Standard Operating Procedures; and safeguarding owners/investors assets.
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The Senior Accounting Manager is responsible for providing consistent leadership in the financial area of the hotel by supplying the accounting staff with guidance and training. He/she is also responsible for focusing on the profitability of the business, maintaining accurate and timely financial reporting, ensuring acceptable levels on internal control, ensuring compliance with all federal, state, and local regulations, and safeguarding owners/investors assets.
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The Sous Chef is responsible for ensuring that all meals coming from the kitchen are well prepared with regard to quality, consistency, eye appeal, taste and food cost. He/she is expected to provide training for all staff; meet corporate quality standards; and assist in establishing and enforcing food specifications, portion control, recipes and sanitation. The Sous Chef is also responsible for controlling food and labor costs while maximizing guest satisfaction.
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The Guest Services Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
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The Director of Banquets is responsible for coordinating, supervising and directing all aspects of the hotel’s banquet operations, while maintaining a profitable operation and high quality products and service levels. He/she is expected to share ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.