The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel for the Select Service Division.  

The Regional Vice President of Sales & Marketing is primarily responsible for leading & driving top line revenue strategies for their assigned hotels. This individual is additionally responsible for staying ahead of market trends, market share movement and ongoing competitive hotel analysis, while directing the property Director of Sales & Marketing. This position will report to the SVP of Sales & Marketing in partnership with Operations Leaders across the region, and responsible for overseeing sales & marketing for Highgate’s managed full service hotels in the North East region.

The Administrative Assistant, is responsible for clerical, administrative, and other duties to assist in the smooth operation of the housekeeping department. He/she is also responsible for providing attentive, courteous and efficient service to all guests.

The Director of Entertainment Sales drives all hotel revenue within the entertainment segment, positioning E11EVEN Hotel & Residences as the destination of choice for film and television productions, music touring groups, VIP talent, influencers, agencies, and entertainment‑focused corporate partners.This role leads high‑value relationships and delivers a seamless, white‑glove experience tailored to the unique demands of entertainment clients. Working closely with Operations, Marketing & PR, Food & Beverage, and Revenue Management, the Director of Entertainment Sales maximizes revenue opportunities, negotiates VIP and long‑stay business, supports premieres and productions, and ensures exceptional execution for every high‑profile stay, event, and activation—keeping E11EVEN top of mind...

The Leisure Sales Manager is a key revenue driver for E11EVEN Hotel & Residences, charged with generating and maximizing leisure room revenue by cultivating and growing high‑value leisure travel partnerships. This role is responsible for developing, managing, and expanding relationships with luxury travel advisors, consortia networks, wholesale partners while positioning the hotel as a must‑stay luxury lifestyle destination for discerning travelers. The Leisure Sales Manager brings a deep understanding of the upscale leisure market, a strong network of industry relationships, and a strategic, relationship‑driven sales approach that reflects the bold energy and elevated service experience synonymous with the E11EVEN brand. Working closely with internal teams, this role ensures seamless...

The Group Sales Manager plays a key role in driving revenue and positioning E11EVEN Hotel & Residences as a premier destination for group business, celebrations, and high-profile events. This role is responsible for actively soliciting, developing, and maintaining relationships within assigned market segments while becoming deeply familiar with all accounts in their territory. The Group Sales Manager is a confident, relationship-driven seller who thrives in a fast-paced, entertainment-forward environment and excels at prospecting, negotiating, and closing group business that aligns with the hotel’s dynamic brand and revenue goals. With a strong focus on outbound sales, strategic account management, and personalized service, this role directly contributes to maximizing hotel revenues while...

The Human Resources Manager is a key culture‑carrier at E11EVEN Hotel & Residences, helping bring the brand’s bold energy, luxury standards, and high‑performance mindset to life through its people. Partnering closely with the Director of Human Resources, this role supports the full employee lifecycle with a strong focus on building teams, driving engagement, and delivering a best‑in‑class employee experience. The Human Resources Manager plays a hands‑on role in staffing hourly positions, ensuring timely and compliant HR administration, and reinforcing company policies and brand expectations across the property. Serving as a trusted resource to leaders and team members, this role supports benefits administration, workers’ compensation, and employee relations while championing...

The Director of Culinary & Food & Beverage provides strategic and operational leadership across the full culinary program and all food and beverage outlets, ensuring dynamic guest experiences, consistent service excellence, and strong financial performance. This role oversees all facets of F&B operations while balancing creativity, quality, and operational discipline to maintain elevated standards in a luxury lifestyle environment. Responsible for driving revenue growth, controlling labor and expenses, menu innovation and sustaining high levels of product quality and service execution, this leader champions innovative programming, team engagement, and brand‑aligned experiences. The role actively promotes business development initiatives, develops strong leadership teams, and ensures...

The Director of Front Office is a high‑impact leader who sets the pace for the guest experience and serves as the face and rhythm of E11EVEN Hotel & Residences. Overseeing Guest Services, Valet, and Front Desk operations, this role ensures every arrival, stay, and departure feels seamless, elevated, and unmistakably E11EVEN. The Director drives service excellence with precision and style, balances hospitality with operational discipline, and delivers results by maximizing room revenue, productivity, and guest satisfaction. This leader develops confident, service‑obsessed managers and teams, creates consistency across all shifts, and partners closely with internal departments to keep operations moving at the same energy as the brand. The role also acts as a key liaison to the hotel’s...

The Complex Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues. 

The Safety and Security Supervisor is responsible for directing the day-to-day operation of the Safety and Security department, providing protection and communication with hotel guests and employees. He/she is also responsible for patrolling hotel premises to maintain security, detect and report fire, security and safety hazards and/or violations of Highgate Hotel rules and regulations.

The Operations Manager is responsible for planning and directing operations to improve productivity and efficiency.

The Assistant General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.

The IT Manager plays a vital leadership role in overseeing all hotel technology operations, ensuring reliable, efficient, and secure performance across hardware, software, and network systems. This position safeguards the property’s digital infrastructure by upholding all IT policies and standards, proactively addressing system needs, and swiftly resolving any technical issues that arise. Through thoughtful coordination and hands‑on expertise, the IT Manager supports a seamless, cutting‑edge technology experience for guests, residents, and team members alike.

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.

The Director of Sales & Marketing is primarily responsible for leading & driving top line revenue strategy for traditional sales related segments to include group & volume transient.  The individual is additionally responsible for staying ahead of market trends, market share movement and ongoing competitive hotel analysis, while directing the property sales teams (rooms only) to ensure budgeted revenues are met or exceeded. The Director of Sales & Marketing is also responsible for developing and implementing a marketing communications plan designed to achieve the desired positioning for the hotel, as well as managing the sales and marketing budget that supports revenue attainment.  This position is a selling leader and covers a portion of the group market.

The Director of Sales & Marketing is primarily responsible for leading & driving top line revenue strategy for traditional sales related segments to include group, volume transient & catering.  The individual is additionally responsible for staying ahead of market trends, market share movement and ongoing competitive hotel analysis, while directing the property sales teams (rooms & catering) to insure budgeted revenues are met or exceeded. The Director of Sales & Marketing is also responsible for developing and implementing a marketing communications plan designed to achieve the desired positioning for the hotel, as well as managing the sales and marketing budget that supports revenue attainment.

The Director of Engineering is responsible for all administrative, financial and operating aspects of the hotel as they directly relate to the engineering division.  He/she is responsible for the safe and profitable operation of the hotel.

The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel for the Select Service Division.