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The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel for the Select Service Division.
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The Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues.
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The Complex Reservations Manager supports the daily operation of the Reservations Department by assisting with team leadership, guest service, training, and reservation accuracy. This position works closely with the Reservations Manager, Revenue Management, Front Office, and Sales teams to maximize occupancy, revenue, and guest satisfaction while ensuring exceptional service standards are maintained. The resorts are Southernmost Beach Resort & The Marker Resort.
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The Area Marketing Director leads integrated marketing for four Millennium and M Social hotels in New York City, driving brand awareness, direct revenue, guest engagement, F&B performance, partnerships and market presence. The role sets each hotel's marketing strategy, leads digital, social, PR, content, partnerships, programming and agency work, and connects property execution with commercial priorities, corporate marketing standards and Millennium brand and digital strategy.This Area role is an ideal stepping stone toward gaining multi-hotel oversight experience in preparation for a larger regional oversight responsibility.
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The House Attendant is responsible for the maintenance and cleanliness of all assigned areas and equipment. He/she is also responsible for delivering items to guestrooms (express checkout, newspapers – property specific, etc.).
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The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.
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The Housekeeping Manager is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.
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The Catering Sales Manager is responsible for soliciting new catering accounts, entertaining and sustaining relationships with existing accounts to meet and/or exceed revenue goals. He/she must have a strong knowledge of weddings and understand the importance of prospecting in creating new sales opportunities for the hotel. He/she is also responsible to coordinate and service client functions to ensure customer satisfaction while maintaining profitable operations and high quality products and service levels. Candidates must be comfortable in problem solving with client relationships and event management.
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The Complex Marketing Manager is responsible for creating and maintaining marketing strategies to meet objectives and enhance the image of the hotel. They will evaluate customer feedback, market conditions, and competitor information, to implement marketing strategies. The Complex Marketing Manager will help coordinate and execute all marketing, advertising, promotional activities and social media campaigns in support of the Complex Director of Sales & Marketing and Revenue Team. This is an onsite position.
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The Area Engineering Project Manager is responsible for the successful planning, execution, monitoring, and timely completion of all assigned Capital Improvement projects within the specified schedules and budgets. This role involves partnering with cross-functional teams, managing resources, and ensuring projects are delivered on time, within scope, and within budget. The Engineering Project Manager will also be responsible for communicating project progress to stakeholders and leadership.
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The Guest Services Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
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The Accounting Manager is responsible for providing consistent leadership in the financial area of the hotel by supplying management with guidance and training. He/she is also responsible for focusing on the profitability of the business, maintaining accurate and timely financial reporting, ensuring acceptable levels on internal control, ensuring compliance with all federal, state, and local regulations, and safeguarding owners/investors assets.
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The Front Office Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
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The Director of Food & Beverage is responsible for coordinating, supervising and directing all property food and beverage operations, while maintaining a profitable F&B department and high quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.
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This position will be responsible for assisting with repairing items in guestrooms, Delivering guest requests, cleaning public areas as needed and doing preventative maintenance in guest rooms as assigned. This position will be 5 days a week 2:30PM - 11:00 P.M.
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The F&B and Banquets Manager is responsible for assisting in coordinating, supervising and directing all aspects of F&B outlet’s operations, while maintaining a profitable F&B outlet and high quality products and service levels. They will also oversee all aspects of event planning and execution, including coordinating setup, food service, and cleanup for weddings, conferences, and meetings to ensure high customer satisfaction. They are expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.
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The Director of Operations is responsible for continually focusing on achieving Harmonie Club's profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of The Harmonie Club.
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The Director of Finance is responsible for providing consistent leadership in the financial area of the hotel by focusing on the profitability of the business; maintaining accurate and timely financial reporting; ensuring acceptable levels on internal control; ensuring compliance with all federal, state, and local regulations and Highgate Hotels ‘s Standard Operating Procedures; and safeguarding owners/investors assets.
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The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel for the Select Service Division.