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The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.
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The VP of Food & Beverage is primarily responsible for coordinating, supervising and directing all property food and beverage operations and strategically supporting Area Hotels, maintaining a profitable F&B department while maintaining high quality products and service levels. He/she is also responsible for supervising the implementation and maintenance of Corporate F&B programs, brand standards at hotels, creating new strategies and bold initiatives throughout the region. Attract, develop and retain talent while building a positive culture and work environment.
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The Food & Beverage Manager is responsible for assisting in coordinating, supervising and directing all aspects of F&B outlet’s operations, while maintaining a profitable F&B outlet and high quality products and service levels. They will also oversee all aspects of event planning and execution, including coordinating setup, food service, and cleanup for weddings, conferences, and meetings to ensure high customer satisfactionThey are expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.
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The Complex Director of Revenue Management is responsible for identifying and maximizing all potential revenue opportunities for an assigned portfolio of hotels. In today’s lodging environment, understanding channel and yield management is critical for maximizing revenues. This role is responsible for formulating long and short-term Revenue Management strategies and for overseeing their successful execution towards the advancement of RevPAR market share. This includes the analysis of revenue potential generated by the transient and group market segments as well as the market segmentation within transient and group. One will combine this with catering and space utilization as well as other revenue considerations (i.e.: golf, spa, etc.) in order to determine the appropriate mix of business...
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The Catering and Sales Manager is responsible for overseeing and coordinating all aspects of catering and event planning, ensuring exceptional service and successful execution. While maintaining profitable operations and high-quality products and service levels. He/she is expected to market ideas to promote business, maintain revenue and meet budgeted productivity while keeping quality consistently high. The Catering and Events Manager is also responsible for acting as a liaison between client and operating departments to ensure a successful meeting and to generate repeat business. The Catering Sales Manager is responsible for driving catering revenue through proactive sales, seamless execution, and exceptional client relationships. This individual will serve as the primary liaison...
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The Director of Sales & Marketing is primarily responsible for leading & driving top line revenue strategy for traditional sales related segments to include group, volume transient & catering for our newly renovated hotel. The individual is additionally responsible for staying ahead of market trends, market share movement and ongoing competitive hotel analysis, while directing the property sales teams (rooms & catering) to insure budgeted revenues are met or exceeded. The Director of Sales & Marketing is also responsible for developing and implementing a marketing communications plan designed to achieve the desired positioning for the hotel, as well as managing the sales and marketing budget that supports revenue attainment. The Director of Sales & Marketing will work closely with the...
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The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
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The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Housekeeping Manager functions in his/her absence.
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The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.
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The Director of Housekeeping leads the Housekeeping operation with precision, pride, and an uncompromising commitment to cleanliness, safety, and elevated service. This role ensures guestrooms, public areas, and back‑of‑house spaces consistently reflect the luxury standards and high‑energy lifestyle of E11EVEN Hotel & Residences. Responsible for delivering a flawless guest environment throughout every stay, this leader balances service excellence with operational discipline by driving efficiency, controlling expenses, and maximizing productivity. The role develops strong housekeeping leadership, sets clear expectations for performance and presentation, and partners closely with other departments to ensure the hotel operates seamlessly, safely, and at the highest level of quality.
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The Director of Group Sales is responsible for leading and driving top line group and banquet revenue through defined strategies and tactics with focus on budget achievement. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues. This position will report to the Director of Sales & Marketing, carry a group sales booking quota (him or herself) as well as direct the group sales team toward achieving group booking targets and goals. The Director of Group Sales will maximize sales opportunities/revenue with existing accounts, as well as direct & implement a plan to identify/solicit new group opportunities amongst the primary and secondary hotel competitive sets. DOGS also develops a comprehensive sales activity plan to...
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The Front Office Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
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The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. This position will also be responsible for making starbucks drinks throughout the day upon request.
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The Controller is responsible for providing consistent leadership in the financial area of the hotel by supplying management with guidance and training. He/she is also responsible for focusing on the profitability of the business, maintaining accurate and timely financial reporting, ensuring acceptable levels on internal control, ensuring compliance with all federal, state, and local regulations, and safeguarding owners/investors assets.
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The Rooms Controller partners closely with Front Office, Housekeeping, Revenue Management, Sales, Food & Beverage, and Finance to ensure accurate inventory control, smooth arrivals and departures, and thoughtful handling of guest needs. Success in this role requires strong judgment, attention to detail, and the ability to balance guest experience with commercial outcomes.
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The Operations Manager is responsible for planning and directing operations to improve productivity and efficiency.
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The Operations Manager is responsible for planning and directing operations to improve productivity and efficiency.
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The General Manager is responsible for continually focusing on achieving Harmonie Club's profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the Club.
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Working as an Engineering Intern at a Highgate hotel in New York offers a unique opportunity to gain hands-on experience in one of the most dynamic and fast-paced hospitality markets in the world. New York hotels operate at high occupancy levels year-round, requiring strong operational excellence, quick problem-solving, and a commitment to exceptional guest experiences. In this role, you will be exposed to the complexities of managing engineering operations in a large, full-service hotel environment.
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The Engineering Manager is responsible for the day-to-day operations of the engineering department. In the absence of the Director, the Engineering Manager will assume the administrative, financial and operating aspects of the hotel as they relate to engineering.