The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Receive and track packages for internal and external guests.  Loss Prevention:Manage the daily Loss Prevention initiatives within the hotel ensuring both guest and team member safety and security. Duties include, but not limited to:Ensuring daily tours completed; reports effective noted and communicated; completion of daily/weekly payroll processing & scheduling; emphasize established departmental operational policies and procedures for key control, visitor logs, lost and found, etc.; thorough and effective completion of reports & investigations while ensuring proper reporting within established guidelines and time periods; encourage best practice feedback from team; drive all safety & security initiatives including monthly safety committee meetings; utilizing safety calendars...

The Director of Revenue Management is responsible for identifying and maximizing all potential revenue opportunities for the hotel. In today’s lodging environment, understanding channel and yield management is critical for maximizing revenues.  The Director of Revenue Management is responsible for formulating long and short-term Revenue Management strategies and for overseeing their successful execution towards the advancement of RevPAR market share. This includes the analysis of revenue potential generated by the transient and group market segments as well as the market segmentation within transient and group.  One will combine this with catering and space utilization as well as other revenue considerations (i.e.: golf, spa, etc.) in order to determine the appropriate mix of business to...

The Sous Chef is responsible for ensuring that all meals coming from the kitchen are well prepared with regard to quality, consistency, eye appeal, taste and food cost.  He/she is expected to provide training for all staff; meet corporate quality standards; and assist in establishing and enforcing food specifications, portion control, recipes and sanitation.  The Sous Chef is also responsible for controlling food and labor costs while maximizing guest satisfaction.

The Banquet House Attendant is responsible for the set up, refresh, tear down and maintenance of all meeting space.

The Accounts Payable Project Lead Specialist is primarily responsible to oversee and manage various 3rd party relationships as well as helping to develop and implement systems and processes to create efficiencies.  This includes attending various meetings, discussing ideas or concerns as needed, as well as assisting with implementing and maintaining the systems and processes after implementation.   They will also assist AP Managers in process improvements, efficiencies, and procedures in the Accounts Payable area and assist with the transition of hotels within the Highgate Portfolio.     

The Complex Director of Sales & Marketing is primarily responsible for leading & driving top line revenue strategy for traditional sales related segments to include group, volume transient & catering.  The individual is additionally responsible for staying ahead of market trends, market share movement and ongoing competitive hotel analysis, while directing the property sales teams (rooms & catering) to insure budgeted revenues are met or exceeded. The Complex Director of Sales & Marketing is also responsible for developing and implementing a marketing communications plan designed to achieve the desired positioning for the hotel, as well as managing the sales and marketing budget that supports revenue attainment.

Direct booking and detailing of small meeting and room blocks for various clients to include both corporate and social clientele. Maximizes profitability and revenue of the hotel by upselling in order to achieve sales goals.

The Director of Leisure Sales - will provide sales support in the segments of Leisure and Business Travel Sales supporting the Royal Lahaina Resort. The position is responsible for improving market share as measured through Hoteligence/Agency 360. Responding to global and local business travel RFPs. The position will proactively engage in leisure sales activities to include but not limited to; trade shows, events, joint sales calls and collaboration with wholesale BTM’s to generate revenue as measured by wholesale revenue production for the assigned accounts. Conduct reservations training and agency presentations to drive education and awareness. Will execute preferred partnerships with key retail leisure consortia, including Virtuoso, Signature, Travel Leaders, AAA, Ensemble, and others....

The Senior Controller - Shared Services is the senior financial and accounting person for overseeing multiple support departments responsible for services provided in the accurate and timely completion of monthly financial statements. The position is responsible for all aspects of fiscal management, leadership, financial control, and accounting for these departments. The Senior Controller - Shared Service responsibilities include, but are not limited to, timely, responsive, and accurate completion of the following duties: Operating Procedures; and safeguarding owners/investors’ assets. 

The Hotel Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees training and engagement, while maintaining the integrity of the hotel.

The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.

The Hotel Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees training and engagement, while maintaining the integrity of the hotel.

The Chef de Cuisine is responsible for ensuring that all meals coming from the kitchen for which s/he is responsible are well prepared with regard to quality, consistency, eye appeal, taste and food cost.  He/she is expected to provide training for all staff; meet corporate quality standards; assist in establishing and enforcing food specifications, portion control, recipes and sanitation.  The Chef de Cuisine is also responsible for controlling food and labor costs while maximizing guest satisfaction.

The Housekeeping Manager is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.

 The Catering & Conference Services Manager is responsible for selling catering events and servicing catered & group events after it is booked. This is achieved through establishing and building strong client relationships; negotiating and finalizing through to contract; planning all event catering and operations; maintaining service and regular contact during the program; subsequent client follow up, billing and financial closure. The Catering & Conference Service Manager serves as the property liaison between client and operating departments to ensure a successful meeting and to generate repeat business. Is also responsible for coordinating and supervising assigned group business after it is booked by the sales department, and through completion of the event or function, while...

The Operations Manager is responsible for planning and directing operations to improve productivity and efficiency.

Come join Highgate for the summer in one of our dynamic, paid internships! We are currently offering an opportunity for a Accounting Intern to support our Accounting operations team overseeing our Hotel Property portfolio. This 10-week immersive program is designed to provide hands-on experience in a variety of accounting functions, allowing you to learn about the hospitality industry while working in a fun and fast-paced environment.This position is based from our corporate offices in Irving, TX. 

Join Highgate this summer for an exciting internship experience across Select Service Tax division! This position is based out of our Corporate Offices, in Irving, TX. We are seeking a motivated individual that can make contributions to the team while learning and gaining real-world experience.

Come join Highgate for the summer in one of our dynamic, paid internships! We are currently offering an opportunity for a Treasury Intern to support our Treasury Operations team overseeing our Hotel Property portfolio. This 10-week immersive program is designed to provide hands-on experience in cash managment and reporting allowing you to learn about the hospitality industry while working in a fun and fast-paced environment.This position is based from our corporate offices in Irving, TX.