The Remote Hawaii Complex Group Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her specific market segment. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues. He/she is also responsible for month-end reporting and tracking for account production. This role will support the Alohilani Resort Waikiki Beach, as well as The Royal Lahaina Resort in Maui.  

You are a creative and detail-driven marketing professional who takes pride in bringing luxury brands to life through thoughtful content and polished execution. With 2-3 years of experience in hospitality, lifestyle, or luxury marketing, you understand how every touchpoint - from a social media post to a website update - shapes a guest’s perception of a brand. You combine creativity with strong organization, bringing an eye for elevated visual storytelling while managing multiple projects and deadlines with care. You enjoy the balance of conceptual thinking and the hands-on work required to bring ideas to life across digital platforms, content creation, and marketing campaigns. You take pride in the details, understanding that in luxury hospitality the smallest touches often shape...

The Reservations Manager is responsible for the everyday running of the Reservations office. They will strive to inspire, lead and train the reservations team of enthusiastic associates. They will emphasize delivering high standards together with efficient, seamless, genuine, and personalized customer service. The Reservations Manager will focus on maximizing room revenue and ensure a seamless booking experience for guests while overseeing all aspects of the reservations process. 

The Corporate Assistant Ownership Controller reports to the Corporate Ownership Controller and is responsible for preparing the financial information for assigned ownership entities under the direction and review by the Corporate Ownership Controller.  The position is responsible for assisting the Corporate Ownership Controller in all aspects of financial management, financial control, accounting and financial reporting, including consolidations, for a portfolio of assigned hotel ownership entities.  A Corporate Assistant Ownership Controller’s responsibilities include, but are not limited to, timely, responsive and accurate completion of the following duties.

The Executive Sous Chef is responsible for assisting in coordinating, supervising and directing all aspects of the hotel’s food production, while maintaining profitable F&B operations and high quality products and service levels. He/she is expected to provide training for all staff, meet corporate quality standards, establish and enforce food specifications, portion control, recipes and sanitation. The Executive Sous Chef is also responsible for controlling food and labor costs while maximizing guest satisfaction.Benefits - In addition to travel discounts at our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage, as well as Dental and Vision benefits to eligible full-time associates. All associates accrue paid sick leave in accordance with...

The Assistant General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.

The Complex Assistant Director of Finance will supervise and coordinate the Accounting Operations in the hotel to ensure accurate, timely and consistent reporting in accordance with policies and procedures, GAAP and federal, state and local laws and regulations. Assist and support the Controller in maintaining control over income, expenses and the assets and liabilities of the hotel. Position is responsible for the daily operation of Payroll, Accounts Receivable, Accounts Payable, Income Journal, General Cashiering, Taxes and internal controls. May recommend and implement operational changes.

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

The Human Resources Manager is responsible for assisting the Director of Human Resources with a variety of Human Resources functions.  He/she will be responsible for ensuring accurate and timely payroll processing & reporting in accordance with Highgate Hotel’s policies & procedures. The HR Mananager leads all recruitment effots for all positions in a timely manner, accurate and timely completion of paperwork, the understanding and enforcement of company policies, and assisting with benefits and workmen’s compensation duties.

The Security Manager is responsible for safeguarding all hotel assets, associates, guests, and general visitors on the property. He/she is expected to promote strategies and protocols to protect the property and its occupants from any threats, violence or conducts that may affect the physical integrity of visitors and clients alike. The Security Manager is expected to reduce employee turnover; maintain payroll budgets; and meet budgeted productivity while keeping service quality consistently high.

The Assistant General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.

The Guest Services Manager is responsible for ensuring the operation of the Front Office Operation including Front Desk, Bell Services and Market Operations.  Ensuring all associates are in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.  This position should be readily available to work all shifts.

The Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues. 

The House Laundry Attendant is responsible for washing, ironing, folding and distributing all soiled linens, towels, napkins and tablecloths.

The Director of Sales & Marketing is primarily responsible for leading & driving top line revenue strategy for traditional sales related segments to include group, volume transient & catering.  The individual is additionally responsible for staying ahead of market trends, market share movement and ongoing competitive hotel analysis, while directing the property sales teams (rooms & catering) to insure budgeted revenues are met or exceeded. The Director of Sales & Marketing is also responsible for developing and implementing a marketing communications plan designed to achieve the desired positioning for the hotel, as well as managing the sales and marketing budget that supports revenue attainment.

The House Attendant is responsible for the maintenance and cleanliness of all assigned areas and equipment. He/she is also responsible for delivering items to guestrooms (express checkout, newspapers – property specific, etc.).

The Housekeeping Manager is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.

The Chief Engineer is responsible for the day-to-day operations of the engineering division.  In the absence of the Director, the assistant will assume the administrative, financial and operating aspects of the hotel as they relate to engineering.