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The Night Audit Supervisor is responsible for overseeing all overnight Front Office operations, ensuring accurate financial reporting, system balancing, and exceptional guest service during overnight hours. This role acts as the overnight leader of the hotel, maintaining operational integrity, guest safety, and seamless communication between departments while preparing the property for the following day’s operations.
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The Chief Engineer is responsible for the day-to-day operations of the engineering division. In the absence of the Director, the assistant will assume the administrative, financial and operating aspects of the hotel as they relate to engineering.
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The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.
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The Inside Sales Manager is responsible for effectively managing and responding to all inbound group and transient sales inquiries from third party platforms and direct channels including but not limited to Cvent, HotelPlanner, brand e-leads, and other electronic lead sources. The role manages and processes incoming leads, ensuring rapid response times, accurate qualification and conversion into booked business. The ideal candidate thrives in a reactive sales environment, is highly CRM focused, and understands the importance of speed to market and pipeline discipline. This role requires strong multitasking ability, timely follow up, effective communication and strict adherence to pricing and inventory strategies to maximize conversion and revenue. He / She will be a solid...
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The Director of Finance is responsible for providing consistent leadership in the financial area of the hotel by focusing on the profitability of the business; maintaining accurate and timely financial reporting; ensuring acceptable levels on internal control; ensuring compliance with all federal, state, and local regulations and Highgate Hotels ‘s Standard Operating Procedures; and safeguarding owners/investors assets.
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The Human Resources Training Manager is responsible for assisting the Director of Human Resources with a variety of Human Resources functions. He/she is also responsible for filling all hourly positions in a timely manner, various trainings accross the hotel, accurate and timely completion of paperwork, the understanding and enforcement of company policies, and assisting with benefits and workmen’s compensation duties.
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The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.
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The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.
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The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
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The Conference Services Manager is responsible for coordinating and supervising assigned group business after it is booked by the sales department, and through completion of the event or function, while maintaining profitable operations and high-quality products and service levels. He/she is expected to market ideas to promote business; Reduce employee turnover; Maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high. The Meeting Services Manager is also responsible for acting as a liaison between client and operating departments to ensure a successful meeting and to generate repeat business.
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The Director of Front Office is responsible for ensuring the operation of Guest Services, Valet, and Front Desk service in an attentive, friendly, efficient and courteous manner, providing all guests with quality service while maximizing room revenue and productivity, and developing managers and employees. This position will also be a liaison to leased restaurant and retail operations that are based in the hotel.
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The Director of Front Office is responsible for ensuring the efficient operation of the guest services departments, including the Front Desk, Door/Valet service in an attentive, friendly and courteous manner; providing all guests with superior quality service while maximizing room revenue and productivity, and developing managers and employees.
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The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
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The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.
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The Assistant Front Office Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
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NEW HOURLY WAGE $15.25 SIGN ON BONUS AVAILABLE AFTER 90 DAYS. The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.
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The Complex Business Transient Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. BT Sales Manager must be familiar with GDS Systems, Psuedo-City Codes and Reporting. He/she is also responsible for month-end reporting and tracking of account production.
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The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Housekeeping Manager functions in his/her absence.
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The Complex Director of Sales & Marketing is primarily responsible for leading & driving top line revenue strategy for traditional sales related segments to include group, volume transient & catering. The individual is additionally responsible for staying ahead of market trends, market share movement and ongoing competitive hotel analysis, while directing the property sales teams (rooms & catering) to insure budgeted revenues are met or exceeded. The Complex Director of Sales & Marketing is also responsible for developing and implementing a marketing communications plan designed to achieve the desired positioning for the hotel, as well as managing the sales and marketing budget that supports revenue attainment.
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Highgate’s Business Intelligence team is responsible for managing the majority of Highgate’s standardized operational reporting and situational analysis for the managed hotel portfolio as well as various business support and partnership initiatives to create value within the hotels and the management company. The team is comprised of cross-functional subject matter specialists who work together and in collaboration with other Highgate operating disciplines to achieve these goals and objectives. Highgate is seeking a Senior Analyst of Business Intelligence to join our team and be a leader in driving the vision and continued development of Highgate’s best-in-class advanced data & analytics platform. Working with the VP of Business Intelligence, this individual will be directly...