Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Inspired by the human condition in its many forms, E11EVEN Club Hotel & Residences were created to promote an exclusive, personal and self-curated way of being. At the Residences, choice surrounds you all day long.

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The Director of Security is responsible for overseeing all security and safety-related programs within the hotel. This role involves monitoring and enforcing security protocols, conducting regular inspections, and ensuring the safety of guests, associates, and vendors. The Director will implement standard operating procedures (SOPs) and respond to emergencies while maintaining a calm and professional demeanor. This position requires collaboration with various hotel departments and the ability to lead and train staff on security measures and emergency procedures.  Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.

• Direct, monitor and assist in all hotel security and safety related programs.
• Perform protective, preventative, safety and security related enforcement functions touring hotel complex.
• Implement and monitor all related SOP's, Mission Vision and Values in a courteous manner.
• Complete daily documented tours of entire hotel complex, promoting safe work practices.
• Understand and implement Emergency related procedures (Fire, Medical, Weather, Bomb Threat, etc).
• Understand all security related systems -- CCTV, Radio, Key Card System, Fire Panel, etc.
• Ensure incident reporting forms are completed correctly based on factual investigations.
• Train managers and associates on all Emergency procedures.
• Work closely with hotel department heads and MOD's to ensure hotel security.
• Participate in resort investigations as needed.
• Assist Chief Engineer in maintaining key control procedures.
• Interview, hire, train, and evaluate staff performance.
• Take immediate actions on security related issues.
• Stay informed of local criminal activity that may impact resort.
• Handle guests who may be under the influence or incapacitated.
• Maintain a basic understanding of accounting procedures and develop security department budget.
• Project a confident, enthusiastic and helpful attitude.
• Remain calm in stressful situations and be seen as a strong leader throughout the hotel.

• College degree or relevant courses in safety and security preferred.
• Previous Law Enforcement, Military, Healthcare, or Hospitality related Risk Management experience.
• Basic First Aid training required.
• Knowledge of hotel operations, security and safety programs, and hospitality law.
• Leadership skills to motivate and develop staff.
• Ability to set priorities, plan, organize, and delegate tasks.
• Strong written communication skills to be concise and clear.
• Ability to work effectively under time constraints and deadlines.
• Effective verbal and written communication skills, adaptable to different audiences.