Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Inspired by the human condition in its many forms, E11EVEN Club Hotel & Residences were created to promote an exclusive, personal and self-curated way of being. At the Residences, choice surrounds you all day long.

Whether you jetset or prefer to reset, these residences offer moments and experiences that speak to each individual’s taste and preference. Located within the creative and thriving metropolis of Miami, E11even Club Hotel & Residences perfectly reflect the vibrancy of its surroundings, people and culture.

So reimagine yourself here and get to the essence of what living your way, is truly all about.

The Director of Residences and Owner Relations will meet our customer/owner acquisition and revenue growth objectives. Responsibilities include developing key growth sales strategies, tactics and action plans. Successful execution of these strategies is required to achieve your financial targets. Duties will include hitting annual targets, building relationships and understanding customer/owner trends.

• Identify possible new unit owners (or owner representatives), to engage and introduce our RMA program.
• Conduct multiple site inspections of our units and facilities, with prospect unit owners and/or owner representatives.
• Acquire full understanding of RMA document and effectively communicate the value proposition through proposals and presentations.
• Problem Solving/Crisis Mgmt.: Ability to handle emergencies/interactions calm and efficiently
• Ability to anticipate needs and create a sense of exclusivity and privacy.
• Deliver a five-star, personalized experience for condo owners and long-term residents.
• Ensure compliance with condo association rules, hotel brand standards, and local regulations.
• Keep a clear and updated record of ALL prospect for frequent and precise follow ups.
• Keep a clear and updated record of ALL new and current owners for scheduled communications.
• Once business is contractually secured, work closely with operations & reservations/revenue management to plan for the arrival, execution & ultimate service delivery of new RMA.
• Keep track of action plan and its progress.
• Be prepared to participate in the preparation and creation of new version of 2023 RMA action plan.
• Must have excellent administrative, organizational & communication skills, with a full working knowledge of the hotel product, its operations, amenity offerings, etc.
• Meet or exceed set RMA sales goals.
• Represent RMA Project at weekly revenue strategy meetings & daily hotel management stand up meetings.
• Position must be fungible and have ability to manage multiple functions simultaneously & be able reverse course quickly if needed.
• Work closely with GM, DOS, FOM, DOR and ownership on any and all updates of issues related to new and existing RMA owners.
• Initiate and follow up on leads.
• Assist in the preparation of required reports in a timely manner.
• Use your property’s sales management system to manage RMA business, including (but not limited to) generating reports, entering business, blocking space and building accounts.
• Meet and greet onsite contacts.
• Develop networking opportunities through active participation in professional associations activities and events
• Entertain new owners, representatives or existing owners.
• Attend and represent hotel in PR and Social Media calls.
• Assist as needed with events and activations.
• Perform other duties as requested by management.

• Bilingual in English and Spanish
• Previous Sales Manager experience
• Proven sales experience, meeting or exceeding targets
• Ability to communicate, present and influence all levels of the organization, including executive and C-level
• Proven ability to drive the RMA process from plan to close
• Proven ability to articulate the distinct aspects of RMA products and services
• Excellent listening skills, negotiation and presentation skills