Highgate Hotels

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Systems Analyst I

Requisition ID
2025-71595
Category
Information Technology
Job Location
US-TX-Irving
Property
Highgate Hotels Corporate Office TX

Compensation Type

Yearly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

 

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

 

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location

 

Highgate Corporate iCims Sized

Highgate Corporate Offices Irving, TX

Overview

We are seeking an enthusiastic and detail-oriented Systems Analyst I to support enterprise-wide IT operations and systems administration. This position is ideal for tech-forward, self-motivated individuals/candidates looking to explore emerging technologies like AI and automation, while contributing to operational excellence across our current corporate platforms.

 

Responsibilities

  • Analyze and document business/system workflows across IT.
  • Create & maintain SOP documentation, FAQs, and policy updates for tools & processes.
  • Conduct periodic audits for several business applications and provide guidance, recommendation steps to stay in compliance.
  • Lead & support with administering forms using jotforms, MS forms etc. to meet the needs of business and/or processes.
  • Collaborate with stakeholders to improve form usability & data collection processes
  • Assist with managing SharePoint sites including IT Portal development and support other departmental pages/requests.
  • Monitor ticketing workflows in AutoTask and enable monitoring/tracking of dashboards/queues.
  • Coordinate with managed service providers and internal teams to track ticket metrics.
  • Identify patterns and educate/train teams for efficiency and continuous improvements.
  • Assist in managing user access for business applications in scope for IT and partner with other technical teams to assist with SSO configurations & rollouts.
  • Maintain internal IT support documentation and training resources through lunch n learn sessions, internal learning management system, etc.

 

Qualifications

  • Bachelor’s degree in computer science preferred with relevant internship experience or 2+ years of experience in IT as a Systems / Applications Analyst.
  • Exposure to using SharePoint, Jotforms, and Office 365.
  • Familiarity with diagramming tools – Lucidchart. MS Visio.
  • Understanding and basic knowledge of tools like JIRA, Smartsheet.
  • Knowledge of support processes and ticketing systems.
  • Basic understanding of integrations, workflows.
  • Strong documentation & organization skills.
  • Analytical mindset with attention to detail.
  • Strong communication and interpersonal skills.
  • Ability to manage multiple priorities.
  • Eagerness to learn and grow in a collaborative environment.

 

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Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.

The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law – Notice of Applicant Rights Under the Law.