Highgate Hotels

  • Meeting and Conference Services Manager

    Requisition ID
    2018-6984
    Category
    Catering and Convention Services
    Job Location
    US-HI-Honolulu
    Property
    Alohilani Resort Waikiki Beach
  • Highgate Hotels

    Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

    Location

    Alohilani

     

    The all-new, vibrant ‘Alohilani Resort Waikiki Beach blends indoor and outdoor luxury to elevate the experience of Oahu resorts. Every space has been envisioned by award-winning design firm, Rockwell Group. Fresh, welcoming and relaxing, it’s an oasis of tranquility in the heart of Waikiki.

    Experience our spacious, welcoming lobby and captivating 280,000 gallon Oceanarium unique to Honolulu resorts. Coming soon, the destination pool deck with private cabanas will offer a saltwater infinity pool, a shallow-water pool and club for kids, and a pool bar that seamlessly transitions from day to night. With a location steps from Waikiki Beach, it’s where Hawaii vacations turn moments into memories.

    Our resort is proudly named in honor of Queen Lili‘uokalani, the last reigning monarch of the Hawaiian Kingdom. Beloved by her people, she was a music composer, an author and an ardent supporter of her culture. Her spirit is infused into the resort, which shares the same privileged location as her beachside home Ke‘alohilani, meaning the royal brightness. Welcome to a fresh perspective on resorts in Waikiki. ‘Alohilani Resort Waikiki Beach.

    Employment Status

    Full-Time

    Overview

    The Meeting & Conference Services Manager is responsible for servicing assigned group business after it is booked by the Sales department. This is achieved through: planning all conference and catering operations; maintaining service and regular contact during the program; subsequent client follow up, billing and financial closure. The Catering Sales Manager serves as the property liaison between client and operating departments to ensure a successful meeting and to generate repeat business. They should consistently deliver an exceptional quality of service to all internal and external partners.

     

    Additional ongoing responsibilities include close management of financials, regular participation in banquets budgeting and forecasting. He/she is expected to contribute to revenue development by identifying strategies and securing opportunities for incremental post-contract revenue.

     

    Responsibilities

    • Contribute to maintaining existing Sales accounts by following up on all file handovers with phone call and/or an e-introduction within 24-hours
    • Assist Sales in meeting and/or exceeding revenue goals by identifying and pursuing additional revenue streams
    • Respond to requests by Meeting and Event Planners immediately.
    • Interact with outside planners, vendors for event set-up and operational requirements.
    • Maintain pricing integrity and propose upscale menus and enhancements for clients.
    • Create, review and revise Banquet Event Orders and Group Resumes according to established protocols.
    • Review and submit rooming lists for upload, identify and internally flag all VIPs.
    • Plan and manage internal and/or external Pre-Event meetings as required.
    • Manage the Delphi or function book, and adjust space in order to ensure maximum revenue potential.
    • Be visible on the floor and assist staff as needed during functions.
    • Respond to client concerns in a timely manner, provide service recovery as required.
    • Work closely with operational department managers and keep them informed of event updates, requests and concerns as they arise.
    • Keep immediate manager fully informed of all challenges or matters requiring his/her attention.
    • Prepare and submit required reports in a timely manner.
    • Finalize event billing and complete post-event communication, including post-event meetings as required.
    • Use feedback from Meeting Planner evaluations to improve service and quality.
    • Plan and execute hotel holiday and special events as requested.
    • Proficient knowledge of meeting room set-ups and capabilities.
    • Proficient knowledge of sleeping room configurations and types.
    • Have comprehensive working knowledge of all operational departments within the hotel; culinary, stewarding, banquets, audiovisual, front office, guest services, reservations, housekeeping, engineering, purchasing, accounting.
    • Participate in all required hotel meetings and training (One to One Customer Service Training, etc.)
    • Ongoing conduct which embraces Highgate’s philosophy of service.

     

    Qualifications

    Education & Experience:

    • At least 4 years of progressive experience in a luxury hotel or a related field; or a 2-year college degree and at least 2 years of related, luxury hotel experience.
    • Must be proficient in Windows, Delphi; Company approved spreadsheets and word processing.
    • Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations.

     

    Physical requirements:

    • Flexible and long hours sometimes required.
    • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

     

     General Requirements:

    • Extensive knowledge of all hotel departments
    • Ability to interact effectively – verbally and written - with all levels of hotel guest, staff and management
    • Ability to excel in a fast-paced environment
    • Self-confident, proactive, and able to prioritize and make effective decisions
    • Must be able to multitask and prioritize departmental function’s to meet deadlines
    • Attend all hotel required meetings; trainings; & MOD coverage as required
    • Maintain high standards of personal appearances and grooming and comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
    • Must be a creative and effective leader, possessing a high degree of professionalism
    • Create, execute, and manage a personal plan to meet or exceed budgeted revenue goals.
    • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
    • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
    • Must be able to maintain confidentiality of information.
    • Perform other duties as requested by management.

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