Highgate Hotels

  • Complex Revenue Analyst

    Requisition ID
    2018-6963
    Category
    Revenue Management
    Job Location
    US-NY-New York
    Property
    The Stewart Hotel
  • Highgate Hotels

    Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

    Location

     The Stewart Hotel

     

    The Stewart Hotel, located just across the street from exciting Madison Square Garden, is a mix of uptown elegance and downtown edge. The 618-room hotel features stunning residential style accommodations by acclaimed design firm Rockwell Group. Centrally located in the heart of Manhattan, the Stewart Hotel is the perfect location to see and be seen, while enjoying luxurious accommodations away from the hustle and bustle of city life.    

    Employment Status

    Full-Time

    Overview

    The Complex Revenue Analyst is integral to the success of the Hotel's Revenue Management team. The position will be responsible for the preparation of revenue reports that will assist the Director of Revenue in implementing the Hotel's yield strategies. In addition, Complex Revenue Analyst will be required to review and analyze reports such as Demand 360, STR, Agency 360 and other measurement tools and present revenue opportunities for the hotel.

     

    Responsibilities

    • Maintain a warm and friendly demeanor at all times.
    • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
    • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
    • Must be able to multitask and prioritize departmental functions to meet deadlines.
    • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
    • Attend all hotel required meetings and trainings.
    • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
    • Maintain high standards of personal appearance and grooming, which include wearing nametags.
    • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
    • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
    • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
    • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
    • Must be able to maintain confidentiality of information.
    • Perform other duties as requested by management.
    • Accurate preparation and distribution of daily, weekly, monthly revenue reports. The reports include market segmentation analysis, production reports, source contribution analysis, daily pick-up reports, preferred guest program analysis, etc.
    • Assist with ensuring all rates are loaded and inventory maintenance is correct.  
    • Perform audits and maintenance on all systems such as PMS, CRS, RMS, and Sales & Catering Systems to ensure content and information is correct.
    • Communicate strategies and procedures to other departments as required.
    • Maintain group pick-up reports and communicate with Sales regarding upcoming groups cut-offs.
    • Must be knowledgeable of all rates, room types, and hotel product.
    • Participate in weekly revenue management meetings.
    • Prepare Revenue Management Report information for all related meetings.
    • Monitor and analyze the competition daily / weekly through shop reports and the Internet to identify selling strategies and market trends.
    • Assist in preparing short and long term forecasts.
    • Provide administrative support for the Revenue Management Team.
    • Review and analyze reports such as Market Vision, STAR, Hotel Intelligence and other measurement tools and present revenue opportunities.
    • Update MAR's in Delphi as required under the guidance of the Revenue Managers to ensure optimal use by sales team
    • Analyze local events and activities and project the effect of opportunities they create.
    • Prepare 12 Day Forecast for distribution to Management team so proper staffing levels are achieved.
    • Submit daily and monthly actual statistics to STAR.
    • Conduct Group audit checks (at least monthly) to ensure Delphi and the Property Maintenance System are in balance.
    • Place test calls to Central Reservation Office (CRO) and property to ensure accuracy of rate quoting, restrictions and selling approach.
    • Update the Daily Market Segment Analysis (DMSA). Ensure accuracy from the daily Flash Report.
    • Be knowledgeable of all special rates and promotions.
    • Complete a weekly PACE report

    Qualifications

    • Minimum of 1 year experience in the Hospitality, preferably in Hotel Management
    • Bachelor’s degree or equivalent in Hotel or Hospitality Management  or closely related field
    • Knowledge of all industry reports such as STR, Demand 360, etc.
    • Proficient in Microsoft Excel, Word, Power Point
    • Ability to work quickly in a high-pressure & high stress environment
    • Ability to communicate clearly both verbally and in writing
    • Excellent time management skills
    • Exceptional with details and follow up
    • Flexible and long hours sometimes required.
    • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. 

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