Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

The Joule Dallas, TX

Built in the 1920s, the neo-Gothic landmark building at 1530 Main Street was originally the Dallas National Bank. It dominated the downtown skyline during a thriving era of Dallas banking and West Texas oil booms. Downtown Dallas flourished through the ’80s, but as the 20th century drew to a close, it was a shadow of its former glory. A decade of development deals and massive renovations transformed the then-vacant bank building into a Forbes four-star boutique hotel. Aptly named after the international unit of energy, The Joule brought a charge to downtown Dallas when it opened in 2008. Through a series of further renovations and expansions as adjacent properties became available, The Joule has become a cultural, shopping, and dining destination—a forerunner in the renaissance of downtown Dallas.

The Director of IT oversees all aspects of the hotel’s technology infrastructure, ensuring secure, efficient, and scalable systems that support operations, guest experience, and staff productivity. This role requires a strategic leader with strong technical expertise, operational awareness, and a hands-on approach to problem solving.

• Achieve and exceed goals including performance goals, budget goals, team goals, etc.
• Comply with company IT policies and procedures and internal controls.
• Inspire and establish a consistent understanding of company core culture.
• Utilize interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example
• Recruit and retain a service team that is passionate about their craft, respectful of others and genuinely committed to exceeding guest expectations.
• Prepare IT budget and monitor department’s performance with respect to the same. Perform any necessary follow-up, including forecasting.
• Ensure hotels’ compliance on all regulatory IT requirements (e.g., PCI-DSS, GDPR, company requirements).
• Review and renegotiate IT vendor and service contracts.
• Oversee property-wide technology upgrades or capital projects.
• Conduct a full IT systems review across all platforms (PMS, POS, Sales & Catering, Accounting, etc.).
• Update IT risk assessments and cybersecurity protocols.
• Test backup and disaster recovery systems to ensure readiness.
• Meet with hotel leadership to align technology with operational goals.
• Train hotel staff on IT procedures and best practices as needed
• Monitor the performance of hotel IT systems (servers, PMS, POS, network, Wi-Fi, etc.).
• Troubleshoot and resolve user-reported technical issues.
• Ensure network and data security (firewalls, antivirus, VPNs).
• Manage user access and credentials for systems and applications.
• Oversee backup procedures and data recovery readiness.
• Coordinate IT support for guest-facing technology (in-room entertainment, Wi-Fi, mobile key, etc.).
• Provide on-site support for any system outages or disruptions
• Maintain a visible presence within hotel departments to support operational tech needs
• Perform other reasonable job duties as requested by leader

• Bachelor degree in IT or related required
• 5+ years professional IT experience
• Strong technical skills in troubleshooting networks, systems, and software issues via remote control and telephone.
• Critical thinking and problem resolution skills with the ability to contribute to continuous process improvement and refinement.
• Hospitality PMS/POS system experience preferred.
• Hospitality Technologies experience preferred.