Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Welcome to Key West — more a state of mind than a place. If you’ve been, you know. If not, get ready. There’s nothing quite like it. At the gateway to the island, Blue Flamingo brings bold design, elevated amenities, and vibrant experiences to life. With 245 stylish rooms, two lively pools with luxe cabanas, and two unique dining spots, it’s the perfect blend of playful and refined.
The Housekeeping Operations Manager is responsible for ensuring the smooth operation of the Housekeeping department, maintaining an attentive, friendly, efficient, and courteous environment for all guests. This role includes overseeing daily housekeeping activities, ensuring high standards of cleanliness, and maintaining effective communication with other departments to maximize guest satisfaction and operational efficiency.At Highgate, we offer excellent benefits to our Associates - Medical, Dental, Vision, Paid time off, Vacation, 8 Paid Holidays per year. Come join our Team on the beautiful Island of Key West at our Newly renovated Blue Flamingo Resort.
• Guest Satisfaction: Respond to all guest requests, issues, complaints, and accidents in a prompt, courteous, and efficient manner. Follow up to ensure guest satisfaction.
• Team Management: Motivate, coach, counsel, and discipline housekeeping personnel according to Highgate Hotel S.O.P.'s.
• Communication: Maintain constant communication with other departments, including Front Desk, Reservations, and the Credit Manager.
• Staff Training: Develop employee morale and ensure ongoing training for housekeeping personnel.
• Staff Scheduling: Prepare and manage employee schedules according to business forecasts, payroll budgets, and productivity requirements.
• Inventory Management: Maintain required pars of all housekeeping supplies and ensure proper inventory control.
• Compliance: Ensure adherence to all Highgate Hotel policies and procedures, including Purchase Orders, invoicing, and checkbook accounting.
• Budget Management: Ensure that Wage Progress, Productivity, and the Ten Day Forecast are completed on a timely basis according to Highgate Hotel S.O.P.'s.
• Safety and Security: Establish and maintain key control systems and ensure adherence to "Lost and Found" procedures and policies.
• Operational Efficiency: Operate radios efficiently and professionally to communicate with hotel staff, ensuring proper radio etiquette within the department.
• Meetings: Participate in daily and monthly Rooms Merchandising meetings and conduct departmental meetings as required.
• VIP Services: Monitor all VIPs, special guests, and requests to ensure their needs are met.
• Documentation: Maintain an organized and comprehensive filing system with documentation of purchases, schedules, forecasts, and reports.
• Guest Interaction: Ensure staff greets and assists all guests in a friendly, helpful, and courteous manner.
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