Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Hyatt Regency Times Square is perfectly located in the heart of Times Square excitement, situated directly on Broadway between 48th and 49th Streets. This iconic, ultra-modern, full-service hotel is surrounded by Broadway theaters and close to world-famous shopping and sightseeing. The hotel has 795 modern, newly renovated guestrooms. 

At Hyatt, we believe our guests select us because of our caring and attentive associates who are focused on providing authentic hospitality. The Sales & Service Manager is a key member of the Sales Team responsible for booking, coordinating, and executing successful smaller groups  from start to finish. This individual will work closely with clients and internal departments to deliver exceptional service and uphold the world-class standards associated with the Hyatt brand and our premier Midtown Manhattan location.  Direct booking and detailing of small meeting and room blocks for various clients to include both corporate and social clientele. Maximizes profitability and revenue of the hotel by upselling in order to achieve sales goals.

• Perform job responsibilities in accordance with organizational standards.
• Cultivate client partnerships and ensure that all details are communicated and executed for a successful and enjoyable experience for all involved.
• Actively sell guest rooms/food & beverage to small groups, ensuring monthly and quarter goals are met
• Review sales contracts as well as other key details such as room blocks, cut-off date, special concessions and attrition clauses and validate with clients.
• Monitor and enforce specific deadline dates related to group rooms cut–off, BEO requirements and function guarantees.
• Create and distribute group resumes, communicate any changes to appropriate departments and people in a timely manner.
• Recommend enhancements and or upgrades to maximize revenue.
• Engage in site visits and/or other client meetings.
• Confirm payment information.
• Participate in weekly Sales Meeting, Operations Meeting, BEO Meeting and any other required meetings relevant to role.
• Prepare Proposals and/or contracts to advise prospective guests primarily of the hotel meeting space and rate availability. Calculate and quote prices within guidelines for the same.
• Professionally represent the hotel by participating in client and industry functions.
• Actively sell guest rooms and food & beverage to small groups, ensuring monthly and quarter goals are met
• Obtain rooming list details and request deposits where applicable 
• Maintain a Passion & Drive to outperform the competition.
• Attend all department and hotel meetings as necessary.
• Follow Standard Operating Procedures (SOPs) as outlined.
• Perform any other job duties as assigned

• Superior Communication Skills (written & verbal, including phone skills)
• Computer Skills (Outlook, Word, Excel)
• Sales Software Knowledge Helpful (i.e. Delphi/SalesPro/Marriott Systems)
• Professional Demeanor
• Demonstrated ability to multi-task, manage time and work well under pressure
• High School Diploma (or equivalent) - College Degree Preferred
• At least 1-2 Years of Sales Experience (preferably in hospitality)
• Superior Negotiation Skills - Proven ability to close deals
• Must hold a valid driver’s license and have the ability to call on potential and current clients
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Hospitality is a 24/7 industry therefore, candidates should anticipate working weekends and holidays as needed.
• Sales Skills – Possesses strong ability to influence and/or persuade buying decisions and to close sales or gain commitment from others; creates good rapport and exhibits the ability to grow and maintain key partnerships.
• Communication – Has both verbal and written skills, in order to effectively execute meetings and events this includes keeping the appropriate departments informed with BEO’s and other necessary information; actively listens to extract essential information in order to maximize revenue and execute successful meetings and events.
• Organizational Skills - Ability to determine priority tasks and maintain strong attention to detail.