Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. www.highgate.com

Highgate Corporate Offices Irving, TX

The Systems Engineer provides system administration and configuration, computer operations and management, integrations, support and troubleshooting activities for applications and user support while implementing infrastructure and services for Highgate’s large hosted and cloud multi-tenant environments. The position requires in depth knowledge of Virtualization, Active Directory, Windows Group Policy, Storage Area Networks and be able to perform and provide input and controls for Disaster/Recovery needs.

This position expects and requires to be on-call rotation and provide support as required during off-hours.This position is based out of our Corporate office in Irving, TX.

• Support, administer, and implement hosted infrastructure components and associated software and services including but not limited to, File and Print Servers, Application Servers, Database Servers, Storage Area Network, Virtualization Platforms, Active Directory, Remote User Access for VPN & Property Access, Local Area Network, Wide Area Network, and Wireless Hardware and Circuits.
• Support, administer, and configure cloud infrastructure components and associated software and services including Microsoft Azure with a focus on infrastructure as a service, and Microsoft Office 365 with a focus on Entra ID, Exchange Online, SharePoint Online, Teams, Intune mobile device management, and M365 security and compliance.
• Be hands on with daily operations and perform system maintenance activities for all on-premise and cloud infrastructure components.
• Implement Active Directory service security and group policy to support various infrastructure components.
• Working knowledge of SFTP services is essential.
• Strong knowledge of networking and firewall concepts. Hands on experience with the Fortinet stack (Firewalls, Switches, and Access Points) is beneficial.
• Perform system back-up and recovery activities, including daily monitoring of backup jobs, and regularly scheduled testing of restore processes.
• Build and maintain documentation for all technical aspects of infrastructure including developing run books and standard operating procedures.
• Assess architecture and technical specifications to meet functional needs and IT standards
• Collaborate with 3rd party vendors to support and deliver infrastructure and technical solutions in hosted and cloud environments
• As required, work directly with users and executives to provide escalation support
• Experience with technology or feature testing in a lab and other environments
• Perform other duties as required.