Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
The Inn at Pocono Manor – known to local residents as “The Grand Lady of the Mountains” – has earned a coveted designation on the National Registry of Historic Places. The hotel has been welcoming guests since 1902 and knows everything it takes to provide guests with a true mountain resort experience — comfortable accommodations, great meals, a variety of indoor and outdoor facilities and amenities, flexible meeting space, highly personalized service, an attentive staff, and much more. The hotel has 240 guest rooms and suites which are decorated in keeping with the period style of this century-old hotel, but provide all the modern comforts of home.
The Guest Relations Manager is responsible for ensuring the operation of the Guest,Concierge,Shutlle/Bellman/Transportation in an attentive, friendly, effecient and courteous manner, providing all guests with quality service prior to
and throughout their stay while maximizing room revenue and occupancy.