Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

The Systems Manager is responsible for directing and coordinating the operation of the computer hardware, software and systems of the hotel, ensuring that all policies and procedures are followed, and rectifying any problems, which arise.

• Consult with management to determine information requirements and to determine priorities and parameters of new projects; discuss system capacity and equipment acquisitions.
• Consult with systems hardware analysts to define equipment needs.
• Review project feasibility studies. Establish work standards.
• Prepare progress reports to inform management of project status and any deviation from goals.
• Contract with and supervise management, technical specialists or vendors to solve problems.
• Revise computer operating schedule to introduce new program testing and operating runs.
• Review reports of computer and peripheral equipment production, malfunction, and maintenance to ascertain costs and plan operating changes.
• Prepare proposals and solicit sales of systems analysis, programming and computer services to outside firms.
• Assist staff to diagnose and solve computer equipment problems.
• Participate in technical projects such as writing equipment specifications or developing computer programs for specified applications.
• Maintain and stay abreast of the latest computer programs/innovations (as applicable).
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.

• At least 4 years of progressive experience in an MIS, systems or related field; or a 4-year college degree and at least 1 year of related experience; or a 2-year college degree and 2 or more years of related experience.
• Experience in a hotel or related industry helpful.
• Must be proficient in Windows, Company approved spreadsheets and word processing, and in the operation of all hotel-specific systems.
• Long hours sometimes required.
• Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.