Highgate Hotels

Rooms Division Manager

Requisition ID
2025-64654
Category
Rooms Operations
Job Location
DO-Santiago De Los Caballeros
Property
Hotel Santiago, Curio Collection by Hilton

Compensation Type

Yearly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

 

Hotel Santiago

Hotel Santiago boasts 177 meticulously designed rooms, featuring 110 king rooms, 57 double rooms, and 10 exquisite suites. Amenities will include a ground floor Restaurant and Bar, a Signature Cigar Lounge, a 4th-floor pool deck and bar, as well as pre-function space and a ballroom. 

 

Situated in the heart of Santiago De Los Caballeros, the second-largest city in the Dominican Republic, The hotel will be an integral part of the Santiago Center—a vibrant mixed-use development. Residents and guests will have access to over 15 dining establishments, a shopping Mall, a local craft market, and an array of retail outlets, creating a unique and vibrant community.

 

 

 

Overview

The Rooms Division Manager is responsible for overseeign Front Office and Housekeeping operations, while continually focusing  on guest satisfaction and developing employees, at the same time maintaining the integrity of the hotel.

Responsibilities

General Requirements

  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate in English & Spanish, both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Must be able to manage, prepare and plan budgets and financial reports.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • IT knowledge is desirable.
  • Perform other duties as requested by management.

Fundamental Requirements:

  • Supervise and ensure correct operations of Front Office and Housekeeping departments.
  • Play a pivotal role in hotel guest satisfaction and brand standard compliance.
  • Tour the operating departments, daily making adjustments as needed via department heads.
  • Conduct weekly staff meetings, including weekly training sessions  and self using the steps to effective training according to Highgate Hotel standards.
  • Meet all financial review dates and corporate directed programs in a timely fashion.
  • Ensure that Front Office and Housekeeping departments maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.
  • Develop managers for future advancement through competency training and corporate sponsored training programs.
  • Participate in required M.O.D. coverage as scheduled.
  • Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance.
  • Oversee and assist in the Highgate Hotel’s budget process as required.
  • Ensure that training in service standards is taking place using the steps to effective training according to Highgate Hotel standards.
  • Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
  • Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.
  • Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
  • Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, management and all other employees.
  • Interview all prospective final candidates for any vacant position within the overseen departments  prior to any offer being extended.
  • Motivate, coach, counsel and disciplinepersonnel according to Highgate Hotel S.O.P.'s .
  • Perform any other duties as requested by the Vice President of Operations, Regional Director of Operations, General Manager.
  • Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
  • Be in the public areas during peak times, greeting guests and offering assistance as needed.
  • Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur.
  • Complete required corporate training modules, and become certified to train those as required.

Qualifications

Education & Experience

At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.

 

Physical requirements:

Long hours sometimes required.

Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

 

 

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