Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

The Newbury Boston at One Newbury Street, located in the premier shopping and dining neighborhood of Boston’s Back Bay is an iconic property originally opened in 1927 as one of the first Ritz-Carlton hotels in the U.S. and most recently was the Taj Boston. The building was recently transformed into a 286-room luxury hotel with 16,000-sq-ft of stunning event spaces, signature dining experiences and a reimagined front entrance on Newbury Street.

The Beverage Manager is responsible for the planning and directing of all aspects of the beverage operation as well as floor management of day to day operations of the F&B operation. The Beverage Manager is responsible for establishing standards, budgets, cost control measures, payroll, inventory and maintaining quality standards to ensure guest satisfaction.

This is a full time, temporary position.

• Employees must at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Lead floor shifts in The Street Bar, Personal Dining and Banquets as needed.
• Ensuring consistent training programs of all bartending staff throughout the food and beverage operation.
• Partnering with purchasing team to ensure proper requisitioning policies are in place and adhered to.
• Accurate ordering of beverage, accounting of monthly inventory and ensuring pour cost measures are in place.
• Partnering with Major Food Group to curate all beverage menus while ensuring the vision and ethos of The Newbury Brand are in line with these offerings.
• Actively participate in banquet menu tastings to guide clients through beverage selections.
• Assist in supervising all F&B personnel including but not limited to issuing performance evaluations and appropriate coaching and counseling as outlined by Highgate Hotels.
• Respond to guest complaints in a timely manner.
• Assist in preparing the F&B budget and monitor department performance. Perform any necessary follow-up, including forecasting.
• Ensure consistent and accurate accounting of payroll for all associates as well as all tendered transactions via our POS terminals and appropriate documented paperwork.
• Monitor industry trends, take appropriate action to maintain competitive and profitable operations.
• Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
• Assist in coordinating and monitoring all phases of Loss Prevention in the F&B department.
• Prepare and submit required reports in a timely manner.
• Organize and conduct department meetings on a regular basis.
• Monitor quality of service and product.
• Cooperate in menu planning and preparation.
• Ensure timely purchase of F&B items, within budget allocation.
• Ensure compliance with all local liquor laws, and health and sanitation regulations.
• Ensure departmental compliance with SOP’s.
• Attend and/or conduct departmental and hotel training
• Interview candidates for front-of-house F&B positions and follow standards for hiring approvals.
• Ensure overall guest satisfaction.

Education & Experience:

• A minimum of five years progressive experience in a luxury hotel/restaurant environment
• Level Two Court of Master Sommelier certification or equivalent experience required.
• Proven track record of development of a beverage program with a focus on wine.
• Working knowledge of P.O.S. Systems (Micros) with ability to program Micros Simphony a plus.
• Must be proficient in Windows, company approved spreadsheets and word processing.
• Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations.

Physical Requirements:

• Long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

 General Requirements:

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.
• Maintain a warm and friendly demeanor at all times.