Highgate Hotels

  • Human Resources Manager

    Requisition ID
    Human Resources
    Job Location
    Alohilani Resort Waikiki Beach
  • Highgate Hotels

    Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.




    The all-new, vibrant ‘Alohilani Resort Waikiki Beach blends indoor and outdoor luxury to elevate the experience of Oahu resorts. Every space has been envisioned by award-winning design firm, Rockwell Group. Fresh, welcoming and relaxing, it’s an oasis of tranquility in the heart of Waikiki.

    Experience our spacious, welcoming lobby and captivating 280,000 gallon Oceanarium unique to Honolulu resorts. Coming soon, the destination pool deck with private cabanas will offer a saltwater infinity pool, a shallow-water pool and club for kids, and a pool bar that seamlessly transitions from day to night. With a location steps from Waikiki Beach, it’s where Hawaii vacations turn moments into memories.

    Our resort is proudly named in honor of Queen Lili‘uokalani, the last reigning monarch of the Hawaiian Kingdom. Beloved by her people, she was a music composer, an author and an ardent supporter of her culture. Her spirit is infused into the resort, which shares the same privileged location as her beachside home Ke‘alohilani, meaning the royal brightness. Welcome to a fresh perspective on resorts in Waikiki. ‘Alohilani Resort Waikiki Beach.

    Employment Status



    The Human Resources Manager is responsible for assisting the Complex Director of Human Resources with a variety of Human Resources functions. He/she is also responsible for filling all hourly positions in a timely manner, accurate and timely completion of paperwork, the understanding and enforcement of company policies, and assisting with benefits and workmen’s compensation duties.   He/she will conduct needs assessments and implement action plans to address training needs; coordinate property trainers in all Highgate and property standards; conduct Management Development Modules; and create, oversee and support skills and standards training.


    • Administer insurance benefits, calculate billing totals, explain benefits, assist with completion of enrollment forms, and answer questions.
    • Compile review list and distribute to departments.
    • Compile Turnover Report, copy and distribute.
    • Enter payroll information on computer (wage information, changes).
    • Conduct prescreening interviews.
    • Respond to unemployment claims, maintain unemployment logbook.
    • Maintain new hire, termination, transfer and promotion logbook.
    • Audit hours worked in payroll reports for eligibility of benefits.
    • Compile wage surveys.
    • Monitor and maintain Leave of Absence log.
    • Monitor Workman’s Compensation claims, complete First Report of Injury and Employers Report of Industrial Injury.
    • Answer questions regarding 401K Plan, vacation and benefits (insured and noninsured).
    • Maintain complimentary room night log, process employee requests.
    • Prepare and place recruitment advertising.
    • Process paperwork for terminating employees.
    • Maintain advertising logbook.
    • Become certified trainer in all Human Resources training modules.
    • Ensure compliance with all HR and related Loss Prevention SOP’s.
    • Instruct staff in interpretation of HR policies and procedures and ensure compliance with HR policies and procedures.
    • Leave of Absence administration. 
    • Coordinate and maintain performance evaluations. 
    • Maintain, in conjunction with third party administrators, associate benefits.  
    • Write articles and take pictures for property newsletter. 
    • Assist with special projects; plan employee events (meetings, picnics, parties).
    • Maintain a warm and friendly demeanor at all times.
    • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
    • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
    • Must be able to multitask and prioritize departmental functions to meet deadlines.
    • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
    • Attend all hotel required meetings and trainings.
    • Participate in M.O.D. coverage as required.
    • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
    • Maintain high standards of personal appearance and grooming, which include wearing nametags.
    • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
    • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
    • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
    • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
    • Perform other duties as requested by management.


    • At least 2 years of progressive training experience in a hotel or a related hospitality field; previous experience in a hotel environment of similar size and scope preferred.
    • At least 2 years of progressive Human Resources experience in a hotel or a related industry required. 
    • Must be proficient in MS Office (including PowerPoint) and Outlook.
    • Bachelor’s Degree preferred
    • Previous experience with and knowledge of other hotel-specific programs and systems (PMS, POS, etc.) preferred
    • Conduct existing and create new trainings, using the Highgate Hotel Facilitator’s Guides, newly created guides, or other materials as necessary.
    • Coordinate and support property Customer Service Trainers by ordering materials and scheduling training.
    • Hold regular meetings with department heads and managers to discuss issues and successes.
    • Evaluate property-level trainers’ performance, and ensure a consistent level of quality in delivery of Highgate Hotel training modules.
    • Design and conduct an annual training needs assessment to determine the property’s priorities. Implement training programs to address the property’s training needs.
    • Coordinate and support departments by ordering materials and scheduling training.
    • Track and report on compliance with required training for all employees.
    • Conduct regular inventory of training supplies and control materials to ensure an adequate supply of materials to conduct required training.
    • Research new training materials and supplies that might enhance our training procedures and provide value to our employees; develop new training programs.
    • Assist in development of the annual budget.
    • Control training expenses and manage expenditures to meet the property’s needs while remaining within budget guidelines.
    • Monitor the Service Standards by Position program and ensure compliance for all new hires.
    • Become certified in all Highgate Hotel standard training programs, including (but not limited to) Highgate Hotel Orientation, ‘Alohilani Service Culture Training, Guest Service Standards, Management & Leadership Skills, Interviewing Skills, Make Your Mark, Train the Trainer, Performance Management, Safety, and Preventing Sexual Harassment.
    • Attend Training Manager Meetings as required; participate in regular Training Manager conference calls, and network with peers within Highgate Hotel.
    • Conduct Training Skills Workshops (Train the Trainer) and ensure that managers and supervisors are following the principles of this training in conducting regular departmental training.
    • Maintain communications with the corporate office regarding training issues and updates to training materials.


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