Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Park Lane New York, situated on Billionaires’ Row – home to the world’s most coveted addresses on
Central Park South – has been completely reimagined as a departure from its neighbors and serves as a
unique and inclusive retreat within walking distance of the city’s cultural hubs including Lincoln Center,
Carnegie Hall, 5th Avenue shopping, and the Museum of Modern Art. The 47-story property features 610
rooms – nearly half of which provide sweeping park-facing views – and 11,000 square feet of reimagined
indoor and outdoor event space. A fitness center perched on the fifth floor offers state-of-the-art
equipment and its own separate outdoor terrace. The reimagined hotel features three new food & beverage venues throughout the hotel including an 80-seat lobby bar with an outdoor promenade, an intimate restaurant on the hotel’s second floor, and CentralPark South’s only rooftop lounge atop the hotel. Perched on the 47th floor, the cocktail bar will treat guests to a one-of-a-kind experience against the backdrop of Manhattan's sprawling skyline and park.

UNEXPECTEDLY WONDERFUL AND UNIQUELY MEMORABLE, PARK LANE IS MY NEW YORK

Uniquely positioned along the Central Park South corridor, as an antithesis to the gilded, stodge of its classic luxury neighbors, Park Lane is the only place to rendezvous with New York’s eccentricities and be immersed in a vibrant convergence of people, textures, views, and experiences. Modern pleasure isn’t found in old and boring luxury, but the deviation from it.

As a concierge, you are essential to our business, brand, and culture. At Park Lane, we do the right thing, work hard, and have integrity in all we do. It’s a place where you can be you. We believe the best version of ourselves is the authentic one. Here, you can make a difference because we believe we can make a positive difference every day. Park Lane is a place to play well with others—we believe we will achieve more and be more by working together. 

• Must be able to effectively communicate verbally and written with all employees and guests in a welcoming, warm, and inviting manner.
• Must be flexible, understanding of change, and adaptable with each guest, situation, and request
• Must care for others, look out for teammates, and help whenever possible
• Reliability, on time, and can complete any work assigned
• Must be respectful, speak and act with a positive tone and intent with guests and all level of employees
• Must be honest, own up to mistakes, and tell the truth
• Is passionate and can enthusiastically represent our city, property, and team.
• Shares ideas for improvement
• Is proactive, anticipates needs, and exceeds the expectations of others
• Must be knowledgeable of the property, Central Park, and Park Lane’s people, products, and processes
• Comply with Highgate Hotel standards and regulations to encourage safe and efficient hotel operations
• Must be able to maintain the confidentiality of information
• Maintain regular attendance in compliance with Highgate Hotel standards, as required by scheduling, which will vary according to the needs of the hotel
• Be inviting with guests and all levels of team members; smile, welcome warmly, introduce yourself, look for cues and anticipate needs
• Confirm reservations for each guest
• Be personal, use names while creating conversations; make meaningful recommendations, and share stories through your extensive knowledge of the premises and nearby venues
• Make a difference; listen carefully and respond quickly to guests needs and requests; ensure to follow up and make it right as appropriate to each guest situation/complaint
• Be memorable; tell great stories. Must have an attention to detail. Invite our guests to return and offer them a fond farewell
• Understand guests’ needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
• Arrange events, excursions, transportation, etc. upon request from hotel guests
• Answer the phone and make reservations; take and distribute messages or mail and redirect calls

Education and Experience

• Two years of experience is preferred but not required
• High school diploma or equivalent required

Physical Requirements

• Long hours are sometimes required
• Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects

Salary: $85K - $95K annually