Highgate Hotels

  • Marketing Manager

    Requisition ID
    Job Location
    US-NY-New York
  • Highgate Hotels

    Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.




    Edging the bright lights of Broadway and the calm of Bryant Park, The Knickerbocker is a legendary New York landmark reborn as the first luxury hotel in Times Square. Filled with fabled legends, The Knickerbocker once played host to legendary political bigwigs, actresses, oil tycoons and sports figures—and it’s rumored the martini was invented here in the hotel. While historic details like the hotel’s gorgeous Beaux-Arts facade remain unchanged, a soothing new luxury aesthetic is offered within. The stunning transformation of this treasured Manhattan monument invites discerning travelers to discover 300 luxe guestrooms and suites boasting incredible views and bespoke furnishings. An air of posh authenticity embraces New York City’s premier luxury lifestyle hotel.

    Employment Status



    The Marketing Manager is responsible for developing and executing marketing strategies that drive room and F&B sales through exposure as well as brand recognition and loyalty.  This strategy will encompass all channels including online and offline marketing, brand standards (both visual identity and standards within the hotel), CRM, social media, GDS, traditional PR campaigns on a national, local and international level, and advertising (print and digital).  This also includes guest communication communications and assistance with key partnerships, events & property programming.


    This position will report to the DOSM but will also work closely with our hotel leadership team, Leading Hotels of the World, Highgate Executive team, Field Marketing as well as with Charlie Palmer Group. 


    • Assist with Photo & Video Shoots
    • Coordinate the creation of in-house signage.
    • Curating PR events in collaboration with the Catering Leadership team.
    • Maintenance of website content.
    • Execute CRM & eBlasts timeline as detailed in the marketing plan. Database maintenance therein.
    • Brand Ambassador for Marketing FAM’s & media events
    • Maintain the execution and inventory of brand programs, such as Knick Kids, Knick Pets, Leaders Club etc.
    • Work with sales team to support goals through creation of b-to-b initiatives and offers.  This includes but is not limited to developing printed collateral to support direct sales team and guests. 
    • Creates and maintains quarterly promotional strategy calendar building off of goals laid out in annual business plan.
    • Creates monthly/quarterly reports and presentations to report ROI for marketing initiatives to share with corporate and ownership teams.
    • Work closely with food and beverage teams on property to support revenue generation and drive covers. Lead the messaging and marketing positioning of the hotel’s restaurant, bar, café and rooftop. Leverage outlets for offers to support position and drive revenue.
    • Works closely with revenue management to develop marketing strategies that align with rate strategy and occupancy needs.
    • Develop and manage effective marketing plans and materials
    • Website maintenance, including content development and content publishing
    • Create and manage influencer strategy and maintain influencer lists and relationships in tandem with PR Manager
    • Develop and oversee all promotions, special events, and holidays from start to finish 
    • Develop and manage all property-level strategic and local relationships
    • Analysis of marketing campaigns to develop a deeper level strategy
    • High level of engagement with local event/tourist/corporate community and the ability to create and build profitable partnerships.
    • Creative pitch and copy development
    • Event planning and coordination
    • Basic graphic design work
    • Social media planning, posts and updates
    • Special project planning, coordination and strategy
    • Possess awareness of current food, drink and hospitality trends and incorporate those trends into marketing plans and outreach
    • Management of email marketing campaigns, including copy / content development, distribution, analysis and audience maintenance
    • Possess a working knowledge of the following marketing tools and platforms: Open Table, Hootsuite, EMMA (Email marketing platform), Yelp, Trip Advisor, Facebook, Twitter, Instagram, and more.



    • Minimum of 1 to 3 years’ experience in Marketing and Communications (hospitality industry experience essential)
    • Demonstrated ability to develop and implement successful marketing strategies for individual hotels, including ROI / KPI metrics 
    • Strong presentation and communications skills, proficiency with programs such as, Photoshop, Adobe Illustrator, Premiere, After Affects, etc.
    • Demonstrated ability to develop and maintain relationships with external and internal contacts (i.e. General Manager, Director of Sales and Director of Revenue Leaders, Regional Team, Media Representatives, Public Relations firms) 
    • Strong Creative Mind
    • Ability to organize exclusive events to the
    • Knowledge of social media marketing and content creation in programs such as Shortstack, Offerpop, Hootsuite, Wordpress, etc.
    • Ability to deliver strong print and collateral marketing materials
    • Ability to work proficiently quickly in a high-pressure & fast paced environmen
    • Exceptional with details and follow up
    • Maintain a warm and friendly demeanor at all times.
    • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
    • Must be able to multitask and prioritize departmental functions to meet deadlines.
    • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
    • Maintain high standards of personal appearance and grooming.
    • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
    • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
    • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
    • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
    • Must be able to maintain confidentiality of information.
    • Perform other duties as requested by management. 


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