Highgate Hotels

  • Cluster Group Sales Manager-Hiltons of NYC

    Requisition ID
    Job Location
    US-NY-New York
    Highgate Corporate Office - NY
  • Highgate Hotels

    Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

    Employment Status



    Highgate/Hiltons of NYC is seeking an motivated and energized sales person to join our fun loving team and book corporate group at our 6 Hilton branded Hotels in New York City. Combined, the hotels offer 2,600 guest rooms and 23,000 square feet of meeting and event space.


    • To follow up on all sales leads & inquiries.
    • To achieve or exceed budgeted sales targets.
    • To identify prospective clients' exact needs, by qualifying.
    • To entertain prospective clients, where possible combining this with visits to existing satisfied customers.
    • To maintain communication with the client once the contract is opened and how an ongoing interest in the operation.
    • To analyze statistics thereby identifying key sales areas, problems and success rate.     
    • To research prospective client details, finding out as much as possible about the company to ensure a professional approach.
    • To constantly monitor and be aware of competitor activity.
    • To present a realistic proposal to a prospective client, having thoroughly researched cost factors, and ensure that the proposal is achievable. 
    • To constantly be aware of new business opportunities and action these.


    • Applicants must ideally have NYC & major brand experience (preferably Hilton).
    • Candidate should be well versed in group sales with sound customer base/segmentation knowledge associated.
    • The ideal candidate will have the ability to book business and effectively direct sales team for multi hotels.
    • Looking for a motivated, excellent time manager with good presentation skills who can plan, lead, and implement day to day activities related to group sales.
    • Local area candidates only.
    • 3 years minimum Group Sales Management experience.


    • College course work in related field helpful.
    • Experience in a hotel or a related field preferred.
    • High School diploma or equivalent required.
    • Must be skilled in Windows, Company approved spreadsheets and word processing.
    • Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
    • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
    • Must be able to multitask and prioritize departmental functions to meet deadlines.
    • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
    • Attend all hotel required meetings and trainings.
    • Participate in M.O.D. coverage as required.
    • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
    • Maintain high standards of personal appearance and grooming, which include wearing nametags.
    • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
    • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
    • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
    • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
    • Must be able to maintain confidentiality of information.
    • Perform other duties as requested by management.


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