Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has a key presence in Barcelona. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

The F&B Floor Manager is responsible for assisting in coordinating, supervising, and directing all aspects of the Hotel F&B outlet’s operations while maintaining a profitable F&B outlet and high-quality products and service levels.  He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets and meet budgeted productivity while keeping quality consistently high. 

• Employees must always be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees. 
• Oversee all aspects of the daily operation of the outlet. 
• Supervise outlet personnel. 
• Respond to guest complaints promptly. 
• Work with other F&B managers and keep them informed of issues as they arise. 
• Keep immediate supervisor fully informed of all problems or matters requiring his/her attention. 
• Assist in coordinating and monitoring all phases of Loss Prevention in the outlet. 
• Prepare and submit required reports promptly. 
• Participate in and complete monthly beverage inventory. 
• Ensure preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee Schedules, and quarterly actions plan. 
• Monitor quality of service in F&B outlets, suggest and make improvements as necessary. 
• Assist in menu planning, preparation, ordering, and printing. 
• Ensure compliance with all local liquor laws, and health and sanitation regulations. 
• Ensure compliance with Hotel Effie SOPs in all outlets. 
• Ensure compliance with requisition procedures and prepare necessary ordering of products, paper goods, dry goods, liquor, beer, wine, etc. 
• Be visible on the floor and assist staff as needed during each meal period. 
• Conduct staff performance reviews by Highgate Hotel standards. 
• Ensure the training of employees on SOP’s and technical job tasks. 
• Be involved in and/or conduct departmental and Hotel Effie training, etc. 
• Interview candidates for front-of-house F&B positions and follow standards for hiring approvals. 
• Accurately complete tip reporting. 
• Understand, implement, and monitor corporate promotions in the outlet (if applicable), including buffet and three-meal concept standards. 
• Ensure overall guest satisfaction. 

• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in a positive, attentive, friendly, courteous, and service-oriented manner. 
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. 
• Must be able to multitask, show initiative, and prioritize departmental functions to meet deadlines. 
• Approach all encounters with guests and employees in a positive, attentive, friendly, courteous, and service-oriented manner. 
• Attend all hotel-required meetings and training. 
• Must be able to coach, train, counsel, and provide corrective action through documentation of employees on performance standards. 
• Participate in M.O.D. coverage as required. 
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. 
• Maintain high standards of personal appearance and grooming, including wearing nametags. 
• Comply with Hotel Effie Standards and regulations to encourage safe and efficient hotel operations. 
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. 
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary. 
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. 
• Must be able to maintain the confidentiality of information. 
• Perform other duties as requested by management. 
• Always maintain a warm and friendly demeanor 
• Long hours are sometimes required. 
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects 
• Ability to handle tense situations with employees, coworkers, and customers calmly and rationally.  
• At least 2 years of progressive experience in a hotel or a related field; or a 4-year college degree; or a 2-year college degree and 1 or more years of related experience.  
• Must be able to utilize computer systems and general knowledge of computer programs.