Highgate Hotels

  • Housekeeping Floor Manager

    Requisition ID
    2018-5967
    Category
    Housekeeping
    Job Location
    US-MA-Boston
    Property
    Boston Park Plaza
  • Highgate Hotels

    Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

    Location

    Boston Park Plaza

     

    An unrivaled blend of warmth, authentic heritage, and contemporary sophistication attract travelers from around the world to Boston's most beloved hotel, the Boston Park Plaza. With the recent completion of a $100 million landmark transformation of all guest rooms, meeting space and public areas, guests quickly discover that this 1927 historic hotel is still classic, timeless, and always in-style. The hotel features 1,060 guest rooms (including 57 suites) plus onsite amenities.This historic and vibrant hotel is located in Boston's Back Bay neighborhood, just steps away from Boston Common and within walking distance of world-renowned Newbury Street, the Financial District, Faneuil Hall Marketplace, and a host of other famous historical Boston sites.

    Employment Status

    Full-Time

    Overview

    The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Housekeeping Manager functions in his/her absence. Note: This position is open due to an internal promotion.

    Responsibilities

    • Inspect Room Attendant’s work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.
    • In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.
    • Oversee the closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked.
    • Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time.
    • Maintain key control.
    • Handle items for "Lost and Found" according to the standards.
    • Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings.
    • Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.
    • Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.
    • Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.
    • Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed.
    • Assist with training of Housekeeping staff.
    • Ensure completion of cleaning projects on a biannual basis.
    • Ensure overall guest satisfaction.

    Qualifications

    • High School diploma or equivalent required. College course work in related field helpful.
    • Two to three years of progressive experience in a hotel or related field preferred.
    • Previous supervisory responsibility preferred.
    • Ability to stand during entire shift.
    • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

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