Highgate Hotels

  • Director of Outlets

    Requisition ID
    2018-5833
    Category
    Food and Beverage
    Job Location
    US-MA-Newton
    Property
    Hotel Indigo Boston - Newton Riverside
  • Highgate Hotels

    Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

    Location

     IndigoHighgate's first Indigo property is located in historic Newton, just 12 miles away from downtown Boston. The hotel boasts a stunning outdoor pool deck. Guests may lounge poolside in private cabanas or party with a Fire BOKX-- their own fire pit with BBQ served from the hotel's signature restaurant, BOKX 109 American Prime.

    Employment Status

    Full-Time

    Overview

    The Director of Outlets is responsible for coordinating, supervising and directing all aspects of one F&B outlet’s operations, while maintaining a profitable F&B outlet and high quality products and service levels.  He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.

     

    Responsibilities

    • Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
    • Oversee all aspects of the daily operation of the outlet.
    • Supervise outlet personnel.
    • Respond to guest complaints in a timely manner.
    • Work with other F&B managers and keep them informed of issues as they arise.
    • Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
    • Assist in coordinating and monitoring all phases of Loss Prevention in the outlet.
    • Prepare and submit required reports in a timely manner.
    • Ensure preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee Schedules, quarterly actions plans.
    • Monitor quality of service in F&B outlet.
    • Assist in menu planning and preparation.
    • Ensure compliance with all local liquor laws, and health and sanitation regulations.
    • Ensure compliance with SOP’s in all outlets.
    • Ensure compliance with requisition procedures.
    • Be visible on the floor and assist staff as needed during each meal period.
    • Conduct staff performance reviews in accordance with Highgate Hotel standards.
    • Understand, implement and monitor corporate promotions in outlet (if applicable), including buffet and three-meal concept standards.
    • Ensure the training of employees on SOP’s and technical job tasks.
    • Be involved in and/or conduct departmental and hotel training (CARE, One to One), etc.
    • Interview candidates for front-of-house F&B positions and follow standards for hiring approvals.
    • Complete tip reporting.
    • Ensure overall guest satisfaction.

    Qualifications

    • At least 3 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 years of related experience; or a 2-year college degree and 2 or more years of related experience.
    • Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations.
    • Long hours sometimes required.
    • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
    • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
    • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
    • Must be able to multitask and prioritize departmental functions to meet deadlines.
    • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
    • Attend all hotel required meetings and trainings.
    • Participate in M.O.D. coverage as required.
    • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
    • Maintain high standards of personal appearance and grooming, including wearing nametags.
    • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
    • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
    • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
    • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
    • Must be able to maintain confidentiality of information.
    • Perform other duties as requested by management.
    • Maintain a warm and friendly demeanor at all times.

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed