Highgate Hotels

  • Human Resource Manager

    Requisition ID
    Human Resources
    Job Location
    Boston Park Plaza
  • Highgate Hotels

    Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.


    Boston Park Plaza


    An unrivaled blend of warmth, authentic heritage, and contemporary sophistication attract travelers from around the world to Boston's most beloved hotel, the Boston Park Plaza. With the recent completion of a $100 million landmark transformation of all guest rooms, meeting space and public areas, guests quickly discover that this 1927 historic hotel is still classic, timeless, and always in-style. The hotel features 1,060 guest rooms (including 57 suites) plus onsite amenities.This historic and vibrant hotel is located in Boston's Back Bay neighborhood, just steps away from Boston Common and within walking distance of world-renowned Newbury Street, the Financial District, Faneuil Hall Marketplace, and a host of other famous historical Boston sites.

    Employment Status



    The human resources manager is responsible for clerical, administrative, employee relations, and other duties to assist in the smooth and effective operation of the Human Resources department. He/she is also responsible for providing attentive, courteous and timely service to all team members. The human resources manager handles benefit administration, workers comp, employee events and functions, and provides support for various HR employee programs within the organization. Graciousness, privacy, and discretion - maintaining the strictest confidentiality - is key to this position.



    Manage all aspects of benefit administration, workers comp, and employee functions.

    Maintain a warm and friendly demeanor at all times.

    Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

    Previous experience is required listening to, understanding, clarifying, and mediating concerns raised by employees and guests.

    Must be able to multitask and prioritize departmental functions to meet deadlines.

    Attend all hotel required meetings and trainings - HR representative for safety committee

    Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

    Maintain high standards of personal appearance and grooming

    Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

    Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

    Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

    Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

    Must be able to maintain confidentiality of information.

    Must be able to show initiative, including anticipating guest or operational needs.

    Perform other duties as requested by management.

    Must be able to show initiative, including anticipating guest or operational needs.

    Ensure preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee Schedules, quarterly actions plans.

    Greet and welcome all guests in accordance with Highgate Hotel standards. 

    Maintain and stay abreast of the latest computer programs/innovations (as applicable).Filing of all pertinent correspondence in a timely manner.

    Type all correspondence pertaining to department.

    Maintain adequate inventory of office supplies.

    Maintains personnel files in compliance with applicable legal requirements

    Keeps employee records up-to-date by processing employee status changes in timely fashion.

    Processes personnel action forms and ensures proper approvals; disseminates approved forms.

    Prepares paperwork required to place employees on payroll and establishes personnel file





    High School diploma or equivalent required

    At least 2 to 3 years of progressive experience in a hotel is a must

    College course work in related field helpful.

    Computer knowledge/skills required.

    Proficiency in word, excel, benefits administration, worker’s comp, and ADP is necessary

    Proven ability to interact gracefully in high pressure situations will be key to this role

    Flexible and long hours sometimes required

    Light physical work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects


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