Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

The purpose of the Community Curator will be to create welcoming and unique guest experiences.  Manage pre-arrival, on property and departure guest communication in order to provide curated experiences both on and off property.  Develop a portfolio of desirable services and offerings within the local community.   Direct and coordinate programming throughout property in collaboration with Sales/Marketing team.

• Regularly cultivate and nurture lasting partnerships with neighborhood businesses and organizations whose services would promote and elevate the guest experience
• Work closely with Sales & Marketing and food & beverage teams to help curate one-of-a-kind guest experiences
• Enhance local charitable relationships and initiatives
• Actively communicate and engage with guests at multiple touch points throughout stay-cycle to ensure hotel is successful in goal to customize/enhance their current and future stays
• Elevate and coordinate hotel’s Amenity Program
• Conduct informative training with Guest Service team on all Community Curator initiatives and updated neighborhood information
• Attend daily/weekly/monthly meetings with hotel leadership to discuss departmental goals, ongoing community partnerships, etc.
• Participate in required MOD program as needed
• Provide strong lobby presence to assist front desk agents and guest
• Provide problem resolution when applicable
• Perform functions of the front desk duties and responsibilities
• Maintain inventory and purchasing needs in compliance with Highgate standards
• Perform job responsibilities in accordance with organizational standards

• Superior communication skills including written, verbal, email and phone
• Computer skills (Outlook, Word, Excel)
• Professional demeanor
• Demonstrated ability to multi-task and manage time well under pressure
• High school diploma (or equivalent); College degree preferred
• Knowledge of TriBeCa neighborhood preferred
• Ability to focus attention on guest needs while remaining calm and courteous at all times
• Flexibility with schedule while understanding that hospitality is 24/7 industry and working weekends, holidays, etc. may be expected
• Organizational skills – ability to determine priority tasks and maintain strong attention to detail
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives
• Must be able to maintain confidentiality of information
• Perform other duties as requested by manager

Salary Range: $60,000 - $70,000 based on experience