Highgate Hotels

  • HR Director

    Requisition ID
    Human Resources
    Job Location
    Inn of Chicago
  • Highgate Hotels

    Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.


    Inn of Chicago


    The Inn of Chicago has a historical and storied past. Originally opened as the Hotel St. Clair in 1927, the hotel once hosted celebrities like Judy Garland, Bob Hope, Dean Martin, and Jerry Lewis. The 359-room landmarked building is just a half mile from Chicago's Magnificent Mile, home to some of the best restaurants and shopping in Chicago. The Inn of Chicago's Skyline Terrace looks over it all with the capacity to host 100 guests for a memorable evening. 

    Employment Status



    The Director of Human Resources is responsible for staffing qualified personnel; ensuring employment statute compliance; overseeing all aspects of wage, benefit, worker’s compensation unemployment; training program direction, implementation and administration; and employee relations coaching, counseling and discipline.


    • Direct and supervise Human Resources staff.
    • Prepare and maintain Human Resources budget.
    • Maintain thorough and current knowledge of all Human Resources/employee regulations and laws, and ensure that the property is in compliance.
    • Participate in EEO, Unemployment, Wage & Hour, Worker’s Compensation, OSHA, ADA, Immigration and Naturalization Service hearings. Implement policies and programs to guarantee compliance.
    • Communicate new policies, information, and directives to all employees.
    • Instruct staff in interpretation of HR policies and procedures.
    • Ensure staffs compliance with HR policies and procedures.
    • Coordinate and monitor recruitment, screening and reference checking of all non-exempt personnel.
    • Recruit, interview and recommend all exempt personnel.
    • Maintain employee benefits programs.
    • Set up, approve, and maintain all wage and salary programs, including performance evaluations.
    • Recommend and/or approve all employee transitions, i.e. new hire, transfer, promotion, etc.
    • Maintain open door policy.
    • Monitor and analyze turnover statistics.
    • Conduct training classes.
    • Update and submit required reports in a timely manner.
    • Participate in and monitor safety committee in compliance with Loss Prevention SOP’s.
    • Ensure compliance with all HR related Loss Prevention SOP’s.
    • Establish and maintain safety incentive program.
    • Become a certified trainer in all current HR training modules.
    • Participate in and monitor effectiveness of Highgate Hotel Enrichment committee.
    • Maintain Heroes of Hospitality (Employee of Month/Year) program.
    • Practice positive employee relations, including coaching, counseling & discipline.
    • Develop and maintain “no cost” benefit programs.
    • Monitor Service Standards by Position training program.
    • Participate in and monitor orientation programs.
    • Develop managers for future advancement.
    • Ensure managers are using coaching, counseling and discipline to address issues/concerns.
    • Ensure Associate Opinion Survey is completed by all employees.
    • Condense and expedite paperwork, develop internal communications, improve record keeping.
    • Develop and maintain suggestion box program.
    • Plan and edit employee newsletter.
    • Manage all personnel files.
    • Manage resume and application files.
    • Develop and monitor recruitment resources.


    • At least 5 years of progressive Human Resources experience in a hotel or a related industry
    • Bachelors Degree preferred
    • Previous supervisory responsibility required.
    • Experience handling employee relations
    • Prior recruiting experience is required.
    • Union experience required.
    • Extensive knowledge of employment laws required.
    • Long hours sometimes required.
    • Maintain a warm and friendly demeanor at all times.
    • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
    • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
    • Must be able to multitask and prioritize departmental functions to meet deadlines.
    • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
    • Attend all hotel required meetings and trainings.
    • Participate in M.O.D. coverage as required.



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