Fundamental Requirements:

· Perform job responsibilities in accordance with organizational standards Meet.

· Operate the Sales Department within established sales expense budget.

· Initiate and follow up on leads.

· Maintain and participate in an active sales solicitation program.

· Monitor production of all top accounts and evaluate trends within your market.

· Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program.

· Meet or exceed sales solicitation call goals as assigned by the Director of Group Sales.

· Invite clients to the hotel for entertainment, lunches, tours and site inspections.

· Actively planned and execute assigned promotional activities included in approved Annual Travel Calendar

· Assist in implementing special promotions relating to direct group sales segments, i.e. parties, sales blitzes, etc.

· Assist in the preparation of required reports in a timely manner.

· Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR).

· Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.

· Use your property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space and building accounts.

· Meet and greet onsite contacts.

· Develop networking opportunities through active participation in community and professional associations, activities and events.

· Review meeting planner evaluations with the Director of Group Sales to ensure that issues receive follow-up.

· Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.

· Prepare and submit required reports in a timely manner.

· Within 24 hours via telephone and within 3 days with written correspondence.

· Know meeting room setups and capabilities.

· Know sleeping room configurations and types.

· Respond to requests by Meeting Planners immediately.

· Have comprehensive knowledge of all operational departments involve on a Group operation within the hotel; guest services, reservations, housekeeping, audio visual, switchboard, accounting, restaurants, bars, and engineering.

· Interact with outside planners, vendors for event setup.

· Create, review and revise Group rooming lists and Group VIP lists.

· Manage existing Group accounts and follow up with client re-solicitation to capture future Group business.

· Work with other F&B managers and keep them informed of F&B Banquet and general Group related issues as they arise.

· Manage along with the Director of Catering the function book and adjust space in order to ensure maximum potential revenue.

· Actively sell guest rooms and food & beverage where applicable to small groups as assigned, ensuring monthly and quarter goals are met

· Be visible on the floor and assist staff as needed during the kick of functions when is need it.

· Monitor and enforce specific deadline dates related to group rooms cut–off, deposit schedule, BEO requirements and function guarantees.

· Ensure proper invoicing, billing and payment procedures are followed

· Use feedback from Meeting Planner evaluations to improve service and quality.

Education & Experience:

· At least 2 years of progressive experience in a hotel or a related field.

· College course work in related field helpful.

· Experience managing Opera system (must)

· Experience managing Salesforce system (ideal)

· High School diploma or equivalent required.

· Must be skilled in Windows, Company approved spreadsheets and word processing.

· Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

· Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

· Must be able to multitask and prioritize departmental functions to meet deadlines.

· Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

· Attend all hotel required meetings and trainings.

· Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

· Maintain high standards of personal appearance and grooming, which include wearing an appropriate business attire)

· Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

· Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

· Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

· Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.

· Must be able to maintain confidentiality of information.

· Perform other duties as requested by management.

Physical requirements:

· Flexible and long hours sometimes required.

· Medium work Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

General Requirements

· Superior Communication Skills (written & verbal, including phone skills)

· Superior Negotiation Skills - Proven ability to close deals

· Organizational Skills - Ability to determine priority tasks and maintain strong attention to detail

· Maintain a warm and friendly demeanor at all times.

· Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

· Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

· Must be able to multitask and prioritize departmental functions to meet deadlines.

· Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

· Attend all hotel required meetings and trainings.

· Participate in M.O.D. coverage as required.

· Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

· Maintain high standards of personal appearance and grooming, which include wearing nametags.

· Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

· Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

· Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

· Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.

· Must be able to maintain confidentiality of information.

· Perform other duties as requested by management.

Salary Range ($80,000.00 - $90,000.00)