Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Hotel Santiago boasts 177 meticulously designed rooms, featuring 110 king rooms, 57 double rooms, and 10 exquisite suites. Amenities will include a ground floor Restaurant and Bar, a Signature Cigar Lounge, a 4th-floor pool deck and bar, as well as pre-function space and a ballroom. 

Situated in the heart of Santiago De Los Caballeros, the second-largest city in the Dominican Republic, The hotel will be an integral part of the Santiago Center—a vibrant mixed-use development. Residents and guests will have access to over 15 dining establishments, a shopping Mall, a local craft market, and an array of retail outlets, creating a unique and vibrant community.

The Security Manager is responsible for safeguarding all hotel assets, associates, guests, and general visitors on the property. He/she is expected to promote strategies and protocols to protect the property and its occupants from any threats, violence or conducts that may affect the physical integrity of visitors and clients alike. The Security Manager is expected to reduce employee turnover; maintain payroll budgets; and meet budgeted productivity while keeping service quality consistently high.

• Oversee all security aspects of the daily operation of the Hotel.
• Supervise and train security personnel.
• Develop and implement security plans and policies to protect assets and people at the hotel.
• Respond to guest complaints in a timely manner.
• Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
• Maintain professional relationships with main government and law enforcement partners that may support hotel security operations. 
• Prepare and submit required reports in a timely manner.
• Ensure compliance with SOP’s in the hotel.
• Ensure compliance with requisition procedures.
• Be visible on the floor and assist staff as needed.
• Be involved in and/or conduct departmental and hotel training.

• At least 5 years of progressive experience in hotel security or a related field.
• Military or law enforcement experience is preferred but no indispensable. 
• Must be able to effectively communicate in English and Spanish, both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must collaborate with all departments, to ensure compliance of security protocols.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, including wearing nametags.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Crisis management is preferred. 
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.