Highgate Hotels

  • Resort Manager

    Requisition ID
    2018-5549
    Category
    Hotel Management
    Job Location
    US-PA-Tannersville
    Property
    Camelback Resort
  • Highgate Hotels

    Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

    Location

    Camelback Resort

    The Camelback Resort, nestled in the heart of the Pocono Mountains, features a modern mountain lodge with 453 spacious guest suites – with one, two and three bedrooms, some of which include lofts, full kitchens and fireplaces. It is also home to two water parks, six restaurants, two shopping destinations, an adult spa, and a 170,000 square foot Family Entertainment Center including indoor mini-golf and rock climbing.

    Employment Status

    Full-Time

    Overview

    Responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.

    Responsibilities

    • Focus on front office, housekeeping, and maintenance operations, including training, scheduling, daily duties, etc.
    • Tour the operating departments, daily making adjustments as needed via department heads.
    • Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Hotel standards, and the review of previous and future sales and operations efforts.
    • Meet all financial review dates and corporate directed programs in a timely fashion.
    • Ensure that all department heads maintain budgeted productivity levels and Hotel standard checkbook accounting procedures.
    • Develop managers for future advancement through competency training and corporate sponsored training programs.
    • Participate in required M.O.D. coverage as scheduled.
    • Maintain direct contact with and monitor the development of management trainees.
    • Adhere to all Hotel policies and procedures and train new managers to ensure compliance.
    • Oversee and assist in the Hotel’s budget process as required.
    • Ensure that training in service standards is taking place in each department using the steps to effective training according to Hotel standards.
    • Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
    • Inspect rooms regularly with both the Housekeeping Manager and Director of Engineering.
    • Ensure complete processing of invoices daily by using the A/P process.
    • Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
    • Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, management and all other employees.
    • Prepare and conduct management interviews and follow hiring procedures according to Hotel S.O.P.'s.  Ensure that managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff.
    • Interview prospective final candidates for any vacant management position within the hotel prior to any offer being extended.
    • Perform department manager performance appraisals according to Hotel S.O.P.'s, and ensure that managers are in compliance to the standards in their administration of performance appraisals to their staff.
    • Motivate, coach, counsel and discipline management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance to the standards in their administration of counseling and disciplinary steps.
    • Perform any other duties as requested by the Vice President of Operations, Regional Director of Operations, General Manager.
    • Ensure that all employees receive fair and equitable treatment according to Hotel S.O.P.'s.
    • Be in the public areas during peak times, greeting guests and offering assistance as needed.
    • Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur.
    • Complete required training modules, and become certified to train those as required.
    • Attends staff meetings, morning meetings and other meetings as requested.
    • Perform all other duties as requested.

    Qualifications

    PHYSICAL DEMANDS

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    • Long hours sometimes required.
    • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
    DIRECT REPORTS
    • Director of Housekeeping
    • Director of Operations
    • Director of Engineering
    QUALIFICATIONS

    Education and/or Professional Certification

    • High school diploma or equivalent required
    • College degree or relevant coursework preferred

    Experience

    • 6 years progressive experience in a hotel or related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.

    Specialized knowledge

    • Proficient in the use of the Hotel Operating System, V1

    Skills

    • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
    • Must be able to multitask and prioritize departmental functions to meet deadlines.

    Abilities

    • Must be able to communicate effectively with the public and other team members in verbal and written form
    • Ability to work independently or with a team
    • Follow and enforce all hotel standards

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