Highgate Hotels

  • Complex Director Business Travel Sales

    Requisition ID
    2018-5447
    Category
    Sales/Marketing
    Job Location
    US-CA-Long Beach
    Property
    Westin Long Beach
  • Highgate Hotels

    Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

    Location

    Westin Long Beach

     Situated across the street from the Long Beach Convention Center and just two blocks from the beach, the Westin Long Beach has something to offer both business and leisure travelers alike. This 474-room hotel is also ideal for groups and weddings, with 37,000 square feet of meeting space, 31 suites, and a stunning garden terrace perfect for "I Dos". And with the Westin's central location, guests are within walking distance of the Aquarium of the Pacific and the Catalina Express, and are just two miles from the Queen Mary. 

    Employment Status

    Full-Time

    Overview

    The Complex Director of Business Travel Sales is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments for currently two Hotels in Los Angeles and Las Vegas. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues.

    Responsibilities

    • Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication.
    • Prepare correspondence to customers, internal booking reports and file maintenance.
    • Participate in daily business review meeting, training and other catering sales related meetings as required.
    • Work with other departments within the hotel to provide quality service to customers. 
    • Maintain positive guest relations at all times.
    • Resolve guest complaints, ensuring guest satisfaction
    • Develop and maintain knowledge of market trends, competition and customers.
    • Understanding of basic sales techniques and customer service
    • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
    • Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.
    • Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
    • Maintain positive guest relations at all times.
    • Solicits account leads from group meeting/event planners and decision makers for cultivation and development. Develops sales plan and strategy in order to meet or exceed room night and other revenue goals.
    • Represents the hotel with prospective customers to provide necessary information on hotel facilities and services and to determine levels of interest.
    • Manages and negotiates account details and contracts so that all pertinent aspects of solicitation and closing are complete and documented. Communicates and plans for operations departments’ participation in servicing accounts.
    • Formulates program and submits formal sales proposals to prospective customers.
    • Lead on-site inspections by customers, entertains customers, and performs outside sales calls to develop leads.
    • Attends trade shows/events and makes personal calls on customers, which may involve travel within or outside the United States, dependent on assigned markets.
    • Forecasts realistic group pick-up utilizing recent convention history and other information.
    • Distributes information relative to the (company), (customer) and the hotel.
    • Actively participates in related trade organizations.
    • Performs other duties and responsibilities as assigned or required.

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