Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
The Operations Manager is responsible for the operation of the Housekeeping & Engineering Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels. Ensuring guest privacy and security through correctly following Highgate Hotel procedures at all times.
Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, preventative maintenance program etc.) and maintain a detailed checklist for each position.
Assist in ensuring compliance with all corporate Risk Management standards (MSDS, HazComm, etc.). Respond to emergency situations using information contained in MSD sheets. Keep MSD sheets current and easily available.
Manage and organize large turn days efficiently (including group check-ins or check-outs).
Ensure consistency with departmental opening and closing procedures. Daily inspection of public areas, guest rooms and heart of house areas. Assist the Director of Housekeeping in inspecting all VIP rooms prior to arrival.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law.