Highgate Hotels

  • Assistant Director of Banquets

    Requisition ID
    Job Location
    Boston Park Plaza
  • Highgate Hotels

    Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.


    Boston Park Plaza


    An unrivaled blend of warmth, authentic heritage, and contemporary sophistication attract travelers from around the world to Boston's most beloved hotel, the Boston Park Plaza. With the recent completion of a $100 million landmark transformation of all guest rooms, meeting space and public areas, guests quickly discover that this 1927 historic hotel is still classic, timeless, and always in-style. The hotel features 1,060 guest rooms (including 57 suites) plus onsite amenities.This historic and vibrant hotel is located in Boston's Back Bay neighborhood, just steps away from Boston Common and within walking distance of world-renowned Newbury Street, the Financial District, Faneuil Hall Marketplace, and a host of other famous historical Boston sites.

    Employment Status



    The Assistant Director of Banquets is responsible for assisting in coordinating, supervising and directing all aspects of the banquet operation, while maintaining a profitable department and high quality products and service levels. He/she is expected to reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.


    • Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
    • Assist in supervising all banquet personnel.
    • Respond to guest complaints in a timely manner.
    • Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
    • Work with other F&B managers and keep them informed of F&B issues as they arise.
    • Assist in coordinating and monitoring all phases of Loss Prevention in the F&B department.
    • Prepare and submit required reports in a timely manner.
    • Organize and conduct department meetings on a regular basis.
    • Monitor quality of service and product.
    • Ensure preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee Schedules, quarterly actions plans.
    • Ensure compliance with all local liquor laws, and health and sanitation regulations.
    • Ensure departmental compliance with SOP’s.
    • Ensure overall guest satisfaction.
    • Conduct staff performance reviews in accordance with Highgate Hotel standards.
    • Understand and be able to prepare payroll and tip distribution.
    • Coordinate all banquet related food and beverage requirements with the appropriate departments.
    • Keep kitchen informed of accurate counts for plating.
    • Maintain-up-to-date details on banquet functions and communicate to supervisors.
    • Conduct ongoing training of captains/hourly employees to maintain standards of service.
    • Make personal contact with guests and assist them with any requests.
    • Supervise proper tabulation of all banquet checks and ensure that all checks are presented to guests for signature.
    • Requisition liquor, etc. for banquet bars.
    • Ensure safety, sanitation, and cleanliness of service areas.
    • Oversee banquet set-up assignments.
    • Ensure inspection of all banquet areas for cleanliness and maintenance on a regular basis.
    • Conduct menu classes and line-ups for all functions.
    • Supervise the work of banquet management and captains, and observe the performance of hourly service personnel.


    • At least 2 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 year of related experience; or a 2-year college degree and 2 or more years of related experience.
    • Must be proficient in Windows, Company approved spreadsheets and word processing.
    • Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations.
    • Long hours sometimes required.
    • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or
    • constantly to lift, carry, push, pull or otherwise move objects

    • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
    • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
    • Must be able to multitask and prioritize departmental functions to meet deadlines.
    • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
    • Attend all hotel required meetings and trainings.
    • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
    • Maintain high standards of personal appearance and grooming, including wearing nametags.
    • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
    • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
    • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
    • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
    • Must be able to maintain confidentiality of information.
    • Perform other duties as requested by management.
    • Maintain a warm and friendly demeanor at all times.


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