Highgate Hotels

  • Assistant General Manager

    Requisition ID
    2018-4718
    Category
    Hotel Management
    Job Location
    US-NY-New York
    Property
    Doubletree Metropolitan
  • Highgate Hotels

    Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

    Location

    Doubletree Metropolitan

     

    DoubleTree by Hilton Metropolitan is a newly renovated, landmark hotel with prime Midtown East address, just steps from the United Nations, Bloomingdales, many museums, Central Park, Madison Avenue and walking distance to Rockefeller Center, Radio City Music Hall and Broadway theaters. The hotel has 764 newly built guestrooms with modern amenities.   

    Employment Status

    Full-Time

    Overview

    The Asst. General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.

    Responsibilities

    • Tour the operating departments daily, making adjustments as needed via department heads.
    • Meet all financial review dates and corporate directed programs in a timely fashion.
    • Participate in monthly financial reviews with assigned department managers, M.I.D.'s and available supervisors.
    • Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.
    • Develop managers for future advancement through competency training and corporate sponsored training programs.
    • Participate in required M.O.D. coverage as scheduled.
    • Maintain direct contact with and monitor the development of management trainees.
    • Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance.
    • Assist in the Highgate Hotel budget process as required.
    • Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including compliance in all departments to Highgate Hotel Standard of the Week training.
    • Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
    • Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.
    • Ensure complete processing of invoices daily by using the A/P process.
    • Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.
    • Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
    • Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees.
    • Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast.
    • Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff.
    • Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended.
    • Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.’s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff.
    • Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps.
    • Perform any other duties as requested by the Vice President or Regional Director of Operations.
    • Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s.
    • Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
    • Be in the public areas during peak times, greeting guests and offering assistance as needed.
    • Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur.
    • Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies.
    • Complete required corporate training modules, and become certified to train those as required.
    • Ensure that all scheduled meetings take place on the property.

    Qualifications

    • At least 4 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 2 to 4 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
    • Excellent leadership experience
    • Strong financial acumen
    • Maintain a warm and friendly demeanor at all times.
    • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
    • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
    • Must be able to multitask and prioritize departmental functions to meet deadlines.
    • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
    • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
    • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
    • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.

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