Highgate Hotels

  • Restaurant Server

    Requisition ID
    2017-4056
    Category
    Restaurant Operations
    Job Location
    US-PA-Lake Harmony
    Property
    Split Rock Resort
  • Highgate Hotels

    Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

    Location

    Split Rock Resort

     

    Enjoy four seasons of fun in the stunning western region of the Poconos at Split Rock Resort. Whether you’re seeking a retreat from the everyday or a family adventure, Split Rock Resort is an experience you’ll look forward to year after year.   Situated on over 1,200 acres of forest and mountains, our resort is a beautiful escape located only 4 miles from Exit 277 off Interstate 80 and exit 95 of the NE Extension of the Pennsylvania Turnpike. Offering 598 guestrooms (including several suites), visitors don’t have to go further than Split Rock in order to feel like they are a world away. 

    Employment Status

    Full-Time

    Overview

    The Restaurant Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for receiving and delivering guests orders and collecting payment.

    Responsibilities

    • Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
    • Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the function of each job position.
    • Have a thorough knowledge of menus and current specials in applicable outlets.
    • Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
    • Pre-bus all tables removing soiled dishes after each course.
    • Be familiar with the operation of the P.O.S system.
    • Perform cashiering functions by closing checks and preparing end of shift paperwork.
    • Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
    • Ensure that tables and side stands are kept stocked, tidy and clean.
    • Keep all beverages at least ¾ full (coffee, tea, soda, water, and lemonade).
    • Breakdown trays of soiled dishes and linen in the dishroom according to established standards.
    • Answer the telephone according to standards.
    • Consistently upsell food, beverage and promotional items to guests.
    • Be familiar with fire extinguishers, locations and know how to use them.
    • Receive and deliver food and beverage orders and collect payment.
    • Ensure overall guest satisfaction.

    Qualifications

    • High School diploma or equivalent and/or experience in a hotel or a related field preferred.
    • Flexible and long hours sometimes required.
    • Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
    • Ability to stand during entire shift.
    • Must be able to maneuver throughout the dining area while carrying full trays of food & beverages.
    • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
    • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
    • Must be able to multitask and prioritize departmental functions to meet deadlines.
    • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
    • Attend all hotel required meetings and trainings.
    • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
    • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
    • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
    • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
    • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
    • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
    • Must be able to cross-train in other hotel related areas.
    • Must be able to maintain confidentiality of information.
    • Must be able to show initiative, including anticipating guest or operational needs.
    • Perform other duties as requested by management.
    • Maintain a friendly and warm demeanor at all times.

     

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